Glenn Barnett Photography Reviews

March 22, 2008

About

Filed under: Weddings — admin @ 9:45 am

Welcome to the Glenn Barnett Photography Reviews blog. We are a couple in the Washington, DC area that used Glenn Barnett Photography to capture one of our life’s most priceless moments: our wedding. Glenn Barnett Photography is a small studio in the Washington, DC area, and now primarily in Naples, FL. The studio focuses on four areas of expertise: Weddings, Child Photography, Fine-Art, and fashion oriented Commercial imagery.

Our experience with Glenn Barnett and his studio is strong enough that we feel it must be shared. Therefore, we created this site in an effort to establish a common ground for all who would like to comment on the services of Glenn Barnett Photography. Your personal reviews will help make this site a valuable resource for all current, past, and prospective clients of Glenn Barnett Photography.

Our story:

We were engaged in August 2005. Soon thereafter, like most couples, we dove headfirst into planning for our perfect wedding. After spending a significant amount of time online and at wedding expos looking for that perfect photographer, we found Glenn Barnett Photography. We were initially drawn to Glenn based on his online portfolio, but also appreciated the manner in which he seemed to understand what we were looking for in a wedding photographer. So, we decided to enter into a contract with Glenn Barnett Photography for our wedding in August 2006.

Glenn’s services through our wedding day were very good. He was responsive to our questions and he managed to capture some of the special moments during the wedding.

This is where our story turns into a wedding nightmare. It is now over 1.5 years after our wedding and we have not received anything from Glenn except for the proofs and negatives (CDs). We paid over $5,000 for a wedding package that included a wedding album and 4 11×14 portraits. Glenn has failed to deliver any of these items to us. Moreover, after our wedding day, he has been (at best) only sporadically responsive to our repeated phone calls and e-mails about our wedding album.

In December 2007, Glenn sent us an e-mail apologizing for being out of touch and stated that, at the beginning of the year, we would be his top priority. However, it is now March 2008, over 1.5 years after our wedding and over 3 months since his last contact with us, and we have not heard a single word from him nor are we any closer to receiving our wedding album. At this point in time, we are filing claims with the Better Business Bureau in DC as well as Naples, FL. If those complaints fail to get his attention, we will take this matter to court.

If you find that your situation is similar, or if you have had a more positive experience with Glenn Barnett Photography, please share your story by posting your comments below. This blog is intended to be an open form about Glenn Barnett Photography; as such, all experiences and perspectives are welcomed and encouraged.

268 Comments »

  1. I have had the exact same experience with Glenn. Our wedding was in May 2006 and we received the CDs and proof book, but no album almost 2 years later. An attorney friend of mine looked him up and he is not registered to do business in Virginia, where he was apparently based before moving to Naples. We met with him once in a Virginia location. My father, also an attorney, has sent him a demand letter requesting our album or he will be sued. I’ll keep everyone posted on what happens!

    Comment by Paula — March 24, 2008 @ 2:46 pm

  2. Hello,
    I am experiencing the same thing as you and have been all over the internet trying to locate other couples in the same situation. I met with another couple this past weekend to discuss our options, we now have nine couples and we are hoping to file separate cases against him…maybe you have already talked with the girl I met with? Anyway, please email me and I can fill you on what our next moves are. Glenn has not yet moved to Naples, he is in Warrenton, but according to an ex-associate he plans to move permanently this fall. He has also disconnected the two cell phone numbers that I did have, not that he returned my calls anyway….
    I have also filed BBB reports, rip-off reports, have contacted consumer reporters, and have sent demand letters, none of which have gotten his attention so far.
    Please contact me- we are getting a pretty strong case!

    Comment by DCBride — March 24, 2008 @ 9:32 pm

  3. I’m also having the same problem! so far I have about 10 people lined up all ready to file suit due to his failure to respond or fulfill his contract for over a year. please email me and DCBride as we are trying to get everyone together to organize action! He is unbelievable in causing such misery! I’ve also sent demand letters and filed a complaint with the BBB and consumer reporters.

    Comment by Anguished bride — March 24, 2008 @ 10:14 pm

  4. Hey everyone. Both me and a friend of mine are in the same position. For me its been almost 2 years. And i get the same “sorry about not being in touch” “Im busy this month but lets get together next” Then I have no response. I am devistated and I dont know what to do. I am at the point of legal action. What can we do? I just want my albums that were promised to me. So you have 2 more right here.

    Comment by HeartbrokenBride — March 25, 2008 @ 10:08 am

  5. My husband and I are in the same situation - married in 2006. Glenn finally setup a meeting with me after more than a year and agreed to get the proof for the album done by January and I haven’t been able to get him to respond to any emails/vmails since. I don’t really want to file a lawsuit - I just want to see my album completed. Does anyone know of a company that does similar graphic design?

    Comment by WaitingNotSoPatiently — March 25, 2008 @ 10:52 am

  6. I was a photographer for Glenn throughout the 2007 wedding season, during which he proved to be unresponsive and unprofessional. He was full of excuses (for late payment of wages and delivery of my images) having to do with the post office, email, voicemail, and other personal issues…but now he just doesn’t respond at all. I don’t even get the usual “Oh, you didn’t receive your paycheck??….it must have been lost in the mail.”

    He needs to respond not only to prospective clients, but those that he has already collected money from, and to his hard working employees who guarantee the quality of his final product. He needs to deliver what he’s contractually obligated to deliver. I have already filed suit against Glenn for my unpaid wages and won my judgement within moments of the judge hearing my case. Even with this legal pressure on him, he still won’t respond to my emails and phone calls. I am willing to offer help and discounts to any of the brides that were left without albums and prints. Many studios (including mine) offer the same Graphistudio albums that Glenn offered.

    Good luck to everyone.

    Comment by Andrea — March 25, 2008 @ 1:22 pm

  7. The same thing happened to my sister. She was married in April 2007 and Glenn has refused to answer emails, certified mail, and phone calls yet she still doesn’t have her wedding album. The certified mail was bumped from DC, Reston, Warrneton, Florida and finally returned to sender. Please let us know if you file a class action suit as we would like to be involved. I just cannot believe there are people like Glenn who are so heartless.

    Comment by Melissa — March 25, 2008 @ 7:13 pm

  8. I got married in April 07 to my husband who is now serving in afghanastan. At first we thought Glen was a dream come true, we planned our wedding in 3 months and he was very open and friendly. The trouble started when we needed to get our proofs. We did get them in late July and I was told to pick my pictures for my album. That was in October!! We have tried numerous time to contact Glenn but never hear anything back. With my husband serving, my alubm would have meant the world to me. Offered some comfort. I just want my album. Any album. I have all the pictures on CD’s that they sent to me. Can I take my pictures to any place and have them make me an album? Do I need Glenns permission? All i want is to be able to flip open a book to bring back the happiest day of my life before my husband was sent away for 15 months.

    Comment by stephanie schumacher — March 25, 2008 @ 9:57 pm

  9. Count me among the victims as well. We’ve been waiting for our album since 2006. We have documentation of all of our attempts to contact Glenn about our album. I also thought this article was interesting. Perhaps this is something we should pursue.

    http://www.consumeraffairs.com/news04/2006/03/fl_wedding_photos.html

    Perhaps we can contact the respective state attorneys general in both Virginia and Florida. Perhaps ABC 7 On Your Side as well.

    Comment by Jennifer M — March 26, 2008 @ 7:41 pm

  10. Hi again,

    Can those considering legal action against Glenn e-mail me at pauladecker@gmail.com

    My father is trying to put our case together and I’d like to coordinate with everyone else as to what you’ve done so far.
    Thanks very much!

    Comment by Paula — March 27, 2008 @ 11:09 am

  11. hey paula! i have a list with names and contact info on 11 couples so far. most not from this website and a few from this website. i’d like to coordinate with you!

    Comment by Anguished bride — March 27, 2008 @ 7:23 pm

  12. I thought I was the only person he was not being responsive to. NOT!!! I contracted with Glenn in Aug ‘06 for a July ‘07 wedding for my daughter. She has NOTHING to show from that wedding; no CD of pics/digital files, no album. Other than posting the pics on his website after the wedding for people to order (which I didn’t since I was getting the DVD in 60 days), that is all we got from him. Like you all, he has been totally unresponsive. I am ready to sue and join any group pursuing his @#$!!! I will contact the email address mentioned above re the legal action. I am so glad to have googled deeper regarding Glenn to have found this website and a couple other websites with adverse comments. He was an acquaintence before this episode; I am not getting any better treatment than the rest of you.

    Comment by Bev Carter — March 27, 2008 @ 10:54 pm

  13. Same old story here… no communication and no album. When we did get in touch there was a lot of immature excuses, and we were actually told there was nothing more he could do than give us an apology. Apparently following through with what we contracted for wasn’t an option. Worst part of it all, I remember initially meeting with him and saying what I wanted most in a photographer was one that wouldn’t run off with our pictures leaving us with nothing… I wonder if he laughed at me all the way to the bank?!

    I too feel forced to think about legal action. I did joke about contacting the local news, now that we all know there are this many of us, I think we should!

    Comment by Wanted: Wedding Album — March 28, 2008 @ 11:18 am

  14. To All,
    I am a DC based photographer and I am sorry to hear about all of these negative experiences. I can tell you that nothing frustrates me more than the people out there who do not uphold a certain level of respect, professionalism and dedication that I and so many other professionals have worked so hard to earn. If I can help any of you in any way that is lawful, please don’t hesitate to contact me at info@kroefoto.com .

    Regards,

    DC Photographer

    Comment by DC Photographer — March 29, 2008 @ 9:17 am

  15. First, let me say that everybody will get their book. It is not now nor ever has been my intention to defraud or “scam” anybody. I take this very personally that I have somehow tarnished your special day. My name and business integrity is important to me as are the relationships we have formed. Many of you gave me hugs and handshakes at the end of the wedding for a job well done. You sent me emails thanking me for the beautiful images that captured the essence and beauty of your day. Why on earth in a business that is so reliant on word of mouth, would I attempt to ruin a relationship we developed?

    There is a difference between a delay and an attempt to defraud or cheat. In several instances, there were circumstances well beyond my control resulting in the delay of album production. I know this does not assuage your anger, but to a small business owner sometimes hard decisions are made. In this instance, some delays are the direct result of my decisions made in the best interest of family, clients or employees. Chief among these issues was my desire to create a custom one-of-a-kind album for each and every client. In hindsight, for some clients, I realize speed may be more important than quality. For those directly impacted, I’m truly sorry and I have tried to make concessions for those whose books are delayed by including extra parent books, album upgrades, etc. Once again, let me be clear - everyone will receive there album with the utmost quality.

    Lastly to those referencing my character or business professionalism let me say this. My decision to move had nothing to do with clients. It was based on a deeply personal family issue that I will not detail. Each and every one of you would make the same decision if faced with the care of an elderly parent at the expense of your own personal well being.

    My business phone and email information remain on my website with no changes in the future. I have in no way attempted to “hide” my relocation as some have suggested – my information is there for all to see.

    I ask for your faith in me and please extend me the benefit of the doubt rather than character assassination.

    Sincerely,

    Glenn Barnett

    Comment by Glenn Barnett — March 30, 2008 @ 9:02 pm

  16. Hi Glenn. It’s nice we can all finally communicate with you. I dont think that people are upset due to your personal dilemas, which I’m truly sorry to hear about. But I think the problem is that you have had our money for a long time and we have had nothing. You continue to take on new clients without finishing well overdue past buisness. Some are worse off than I, having waited well over a year for an album. And we’ve gone months without responses from you which has left me with little faith in you. I personally do appreciate hearing from you though and your attempt to finally reach out to us. If you truly want to make this right Glenn, for those interested, you should refund us the amount it will cost for us to produce our albums with someone we feel more comfortable with, as this should after all be an enjoyable experience. From what I’ve heard, thats approx 1500-2k. I personally am not interested in any upgrades that we might receive by our 2nd anniversary. We too want to make this right..and over. this is not an enjoyable pass-time chasing after you. Do you want to make this right then? And offer partial refunds and full copyright release to those who want to produce elsewhere? And for those who do still want to produce with you, I’m sure they’ll reach out for those upgrades in lieu of refunds and look forward to definitive dates by which they’ll receive albums.

    Comment by Anguished bride — March 30, 2008 @ 9:43 pm

  17. Glenn,

    I hope you get a chance to read this. I just finished reading your sad excuse for an explanation of your downright unethical business practices. I don’t buy one bit of your lame sob story, and think that you would receive much more sympathy for the things you are going through in your personal life if you would just be honest and own up to your own mistakes. If you have taken on more business than you can handle, just say so! Whatever is causing you to not be able to respond to paying customers, or pay Jen her money you owe her, would be much better understood if you were more responsive to people (phone calls, emails, etc). Hiding from people, and not being forthcoming with the truth just make you appear more and more like a crook. So if you are indeed such a crook, just keep doing what you are doing, because I guarantee you that in the end justice will be served. You have angered and alienated a lot of your customers and will have to deal with the resulting consequences. However, if you are trying to right the situation, you really need to do whatever it takes to make people happy (refund money, etc) and avoid several lawsuits and total destruction of your name.

    With all of that being said…Glenn I really hope things get better in your personal life, and I hope that you learn a lot from this about communicating with people and being accountable for your mistakes in business. Always remember this…In business its mainly about the relationships that you build that are even more important than the quick money you can make (but perhaps ruin relationships).

    Comment by Angry Groom — March 30, 2008 @ 10:36 pm

  18. http://www.ripoffreport.com/view.asp?id=321629

    Comment by Angry Groom — March 30, 2008 @ 10:55 pm

  19. Glenn,

    I think I can speak for most of humanity that everyone does feel for an elderly parent. I wish no harm or illness on anyone. I too would likely move my life and business to take care of those family responsibilities. That being said, you also have your business responsibilities. As a small business owner, you should be well aware that anything that happens in your business directly reflects on you personally. Therefore, when you ignore emails, calls, and letters for a non-trivial amount of time (6+ months it seems in many cases), this is a statement you are sending to your clients. Those clients receiving that statement are also reading your blog when you talk about the other business you are doing and the beautiful weddings you are shooting, and that you are now opening a Naples office, and your mail is being forwarded to Naples. When one of your clients puts all this together (he is not responding to me, he is continuing business, he is moving out of the area, he is 1+ years delinquent on my contract…), they get angry. For this you cannot blame them.

    So when your clients try to find out what else they can do to make the situation right, they turn to the Internet. Fortunately for free speech, there are vendor review forums and the ability to create blogs like this (Thanks!!!). Your clients post reviews as they see your business practices, and they find each other. They find they are not alone in this situation. And they talk. And they provide reviews. And they provide recommendations to other prospective clients. This is called word of mouth.

    You said that you understand word of mouth, but I do not think that you actually do. If you understood word of mouth, you would be taking care of your clients. If you are unable to deliver on the contract in a reasonable amount of time, you would communicate that. Most people understand a delay for personal family matters. They do not understand non-communication. Because you do not understand and have mismanaged word of mouth, you are now starting to feel the consequences of those actions.

    So, you have an excellent opportunity here, one that most small business owners do not have. There is a draw for all of your angry clients to express their frustration. You should listen. You need to communicate. You need to demonstrate an understanding that you have lost the trust in most of your clients, and you need to rectify that.

    Glenn - the ball is now if your court. What are you going to do?

    Comment by Angrier Groom — March 31, 2008 @ 8:23 am

  20. Glenn,

    First, let me say, that I genuinely appreciate that you took the time to post on this board. It is good to finally hear from you. I am a small business owner myself and I know how sometimes clients can make outrageous requests or provide unreasonable deadlines without any idea of how much time and effort a particular task can take.

    I don’t think the issue is deadlines, however. The issue is communication. My husband and I have never requested that you provide anything to us at any particular speed. We were married in May of 2006 and have been very patient about this entire wedding album process. All we have ever emailed or called for is a status update on where things stand. When repeated phone calls and emails go unreturned, it is very hard not to feel like you’ve fallen off the radar screen. Or worse, that you have been duped.

    While your reasons for “delay” may very well be valid, how are we, as your clients, supposed to know that? You stated, “My business phone and email information remain on my website with no changes in the future.” What good are a phone number and email address when you never return phone calls and emails?

    I realize that you are working with dozens of clients at any one time and that when someone calls you probably do not have their information at your finger tips. I do expect, however, that phone calls and emails will be returned in a timely fashion. I do not think it is unreasonable to request that you respond to phone and email inquiries within seven days of receipt.

    I really hate that this has come to the point that the only way to reach you is through a public venue. No one here can deny that you are an extremely talented photographer. As someone who has personally invested a large sum of money in you, it is not in my personal interest to see your business fail.

    If you truly want to recover your reputation and “exceed all of [our] expectations” as your website says, please start by contacting us to discuss the status of our album and other outstanding contract items, and work with us to develop a reasonable schedule for their delivery.

    Comment by Jennifer M — March 31, 2008 @ 11:31 am

  21. It is my understanding that he does not accept delivery of or even pick up registered mail at the post office. This translates to a willful refusal of tracable communications and is in and of itself an indicator that he does not desire communications.

    Comment by Fly-on-the-Wall — March 31, 2008 @ 1:45 pm

  22. Hello all,

    I hate to see this has happened to so many people that put their trust in Glenn on their special day, as we did. We actually were one of Glenn’s earlier clients and had been given his name by a good friend of ours that used to work with him before starting this business. It sound like our story is not much different than most of yours.

    We got married in 10/05 and did receive our album proof books and CD within about a month. Unfortuantely, we did not move quickly, if we could do it all over again, at that point to select our pictures for the final album. When we finally did get around to selecting our pictures and sending them to Glenn we found that the picture numbers in our proof books from pictage and what Glenn had them being were different. We had received several emails with attached album proof pages and we were finding issues with which pictures were on there and also wanted to make a few minor changes. We had almost gotten to the ordering point when I believe Jen left the company and have not heard anything from anyone since then. All I am looking for is his new assistant, if he has one, or Glenn to resend my final album proof so we can make sure with all the hands that have been involved nothing has been changed. It seems that this would be a very easy process compared to those of you that have not even received your pictures yet but still nothing is being done.

    I know Glenn has stated that we will all get our albums above. I hope this is the case and I will let you all know if I get mine since it sounds like all that is needed is a final approval by us and it being sent off to Grapi for production. I guess we should consider ourselves lucky that we atually got our proof books and the CD of pictures.

    Comment by Loren M — March 31, 2008 @ 2:11 pm

  23. Glenn,

    1) “First, let me say that everybody will get their book.”

    Thank you for the extremely detailed plan. Even JFK predicted that the U.S. would reach the moon within 10 years.

    2) “…that I have somehow tarnished your special day.”

    Dear Glenn…How did the word “somehow” become part of your thought process?

    Since you seem to be having a hard time understanding how you’ve tarnished our day, let me explain. Every time we look at our album, we will think of what a major hassle getting it was.

    PS. “Somehow” my wife and I are out thousands of dollars with NOTHING to show for it.

    3) “Why … would I attempt to ruin a relationship we developed?”

    Attempt? Can we just replace “attempt” with “successfully accomplish” and move on…

    4) “I realize speed may be more important than quality.”

    This isn’t the Hoover Dam. Of course we demand a quality product, however, within a reasonable time. When has speed ever been more important than quality? I can build a bridge tomorrow but I surely wouldn’t drive on it. Give me break!

    5) “I have in no way attempted to “hide” my relocation– my information is there for all to see.”

    My favorite…

    Hide – 1: to keep secret or to screen from or as if from view. 2: to remain out of sight or evade responsibility.

    Glenn, please remove the quotations around the word hide, as if you haven’t evaded responsibility.

    STEP 1 Me: “Oh look, Glenn has provided all his information for everyone to see, including phone numbers. Should we call him to find out where our pictures are?”
    STEP 2 My Wife: “Of course, I will do that right now.”
    STEP 3 Me: “Did you speak with Glenn about our pictures?”
    STEP 4 My Wife: “No but I left him a message, asking him to return my call.”

    Glenn…please repeat steps 1-4 for months and tell me about “hiding”! Having your contact information is useless. It takes sunlight 8 seconds to reach the Earth’s surface. There’s some more useless information “for all to see.”

    Comment by My_Random_Thoughts — March 31, 2008 @ 3:17 pm

  24. Glenn,
    Instead of listing a number of excuses and your plea of sympathy for why you have not fulfilled your part of the contracts, will you please post your solution or your plans for fixing this awful situation that you created?
    Please be professional and take care of this. Don’t make excuses, just fix it.
    Can you propose a list of clients in order of their wedding date and give us deadlines that you will actually meet so we have some kind of idea that you care or that you even have plans to fix this?
    Your response is an excuse and like all of the other communication (or lack there of) that we have received from you….. there are no answers just excuse after excuse of why it hasn’t been done yet.

    Comment by Disappointed Bride — March 31, 2008 @ 3:40 pm

  25. First I must say that I’m shocked at the banter on this site–and the fact that it was even created. I too was a client of Glenn’s, and found him to be a very talented photographer. I also experienced difficulty in contacting him, and some delays in getting my albums, but in the end, my photographs were a beautiful memory of a very special day. I understand that people are frustrated, but developing a website to complain, vent and slander this guy’s name is just wrong. It presents only ONE side of the story–yours. And even when Glenn posted a reply, posting #26 responds with nothing but contempt and malicious attacks. It’s disgusting.

    Glenn may have provided less than adequate or timely service, but he has made the pledge to try and resolve the issues as quickly as possible. So give him the chance to make things right with each of you, and understand that times are tough right now for a lot of people in this world. Give the guy some credit for acknowledging that he is behind on his work–and deeply sorry for any angst he has caused—and quit the character assassination. If he was trying to hide from you or cheat you out of your money, he would have closed up shop or changed the company name. Start acting like grown ups and give the guy the chance to make it right. I’m sure you will all feel the need to rip my post to shreds as well—feel free—it’s really easy to tell half truths and lob slanderous and nasty accusations under the anonymity of a website. My photographs from Glenn are absolutely beautiful, even if they took a while to get.

    Comment by Bridal Bea — March 31, 2008 @ 4:39 pm

  26. Glenn,
    The pictures you took for my wedding were beautiful, stunning, captured the moment perfectly. Everyone on this site does not dispute your work is supreme. The issue at hand is the fact that you have left numerous brides in the dark about the plans for the albums they already paid for. Its customer service, plain and simple. You have lacked that to a lot of angry people. All we want is communication, a time frame when to expect our albums. When we dont hear from you, its frustrating because you are holding one of the most emotional and precious pieces of time caputred for us. ITS A BIG DEAL to all the brides and grooms out there to be able to KNOW FOR SURE that will have THEIR PAID FOR album and when. That is the issue I have. I just want to know and I want certanty that I will have my album and BY WHEN. I just want communication. I would love nothing more than to have a completed album on my doorstep. I do not want to file legal action, its a lot of work and takes time I’d rather spend elsewhere. An email takes a couple minutes to type out.

    To Bridal Bea - Shush Up…you have your album….WE DO NOT!!! and 6 - 9 months without communication with the person who was already paid for a service is just poor service no matter which way you slice it.

    Comment by stephanie schumacher — March 31, 2008 @ 5:04 pm

  27. Stephanie,

    Why on earth would you lash out at ME by telling me to shush up? My album was later than I expected, but I also acknowledge that I was part of the problem by making constant changes and demands that Glenn simply couldn’t keep up with.

    I think it’s pathetic and rude. It’s not okay to form a website using someone else’s name—it’s not okay to post only ONE side of the story—and it’s not okay to lash out in this type of forum, when you can totally gang up on someone without an open and honest discussion.

    My post simply proved the point—no one on this blog is interested in doing a “Review” of Glenn’s services. You are all out for blood in a malicious, one-sided and slanderous attack on someone with nothing better to do than to try and drag this guy’s name through the mud. Pathetic.

    Comment by Bridal Bea — March 31, 2008 @ 5:18 pm

  28. Bridal Bea-
    Gosh I really dont concider what i said to you as “lashing out.” If you would actually read what i wrote, i never said i was out for blood or anything malicious. I do not want to file any legal action, I have better things to do with my time. This is a highly emotional subject for everyone on here, and Glenn has unfortunatley put a sour taste in a lot of peoples mouths. I just simply want my album. Infact, I did write that his pictures were stunning.

    As far as the one sided remark, Glenn obviously knows this website, he can feel free to post his thoughts at anytime. Or better yet, respond to the numerous phone calls, emails and attempts to contact him. As I said before, 6 months is extreme.

    I can’t speak for the others, but this site was more support to me than anything else. It was a shock to see that others were going through the same thing as i was, but I didnt feel so crazy that I wasnt getting a call back.

    Honeslty, if Glenn would like to wrong his right, I am more than willing to continue to work with him. He has dug himself in quite deep, but I am open to his communication. This site provided a lot of people with different stories, when all they were looking for were answers. Since you have your album, quite frankly, you arent welcome here.

    I wish you the best and I am glad you get to look at your wedding picture whenever you would like. If you were picky and made things complicated to get your album, good for you. It should be everything you wanted it to be and more. I wish my delay was due to my changes, however it is not. Thank you for your view of this website, but it dose offer some comfort to those who feel as though the person they gave money (were taking thousands of dollars) to, completely ignored them.

    Have a good day!

    Comment by stephanie schumacher — March 31, 2008 @ 6:04 pm

  29. Bridal Bea - Let me just say that as a sister of someone on this site who has tried everything to nicely resolve the problem……YOU HAVE YOUR WEDDING ALBUM…WE DON’T and we haven’t had any communication to know if we are ever getting it! You state: “You are all out for blood in a malicious, one-sided and slanderous attack,” WE JUST WANT SERVICES FOR WHICH WE PAID FOR….I don’t see that as wanting blood. And until we heard from Glenn on this website, it was one sided because he chose to ignore communication for months on end. I even attempted to contact Glenn to see if he would respond to requests for photographing my wedding…….and suprise, suprise, within a week I had an email response saying that Glenn wanted to be my photographer, but my sister has been waiting and trying NICELY for MONTHS to hear from Glenn about getting an albumn that has been paid for IN FULL for over a year now. It’s called free speech Bridal Bea and your comments are way out of line. People are simply expressing concern and trying to find a way to get what they have already paid for in full or just some type of communication about when it will arrive, plain and simple. If you actually read the posts you will see that people are disheartended and do not want to get nasty, but having NO communication with Glenn for months leads them to no other conclusions.

    Comment by frustrated sister — March 31, 2008 @ 6:32 pm

  30. Thanks everyone for the comments and suggestions- it is such a consolation to me to see so many brides in the same situation.

    I do think its time to move past posting on some people’s (Bridal Bea’s) responses and focus the reviews back to Glenn so this website is helpful for upcoming brides and those of us facing difficulties reaching him- so raise your hand if you are all for ending the wars between the clients and shifting back to why this website has been created- for current clients to find one another and share stories and successful ways of reaching Glenn. The website can loose readership if we just attack each other.

    Thanks everyone for making this page so informative and helpful.

    Comment by Waiting-for-album — March 31, 2008 @ 7:57 pm

  31. So, lets see, thats one couple with an album, and 20 some couples without an album. I think those percentages speak for themselves Bea. Frankly, and has been said before, if poor Glenn was sooooo busy that he could not complete albums for already shot weddings, then he shouldn’t have accepted additional weddings. I shudder to think how many new couples will be added to the 18-24 month queue for album delivery as time continues.

    Oh, and another thing. Nothing that anyone on this site has said has slandered Glenn or tarnished his reputation. His “good” reputation is already gone and it is 100% his fault. As a professional photographer I would be ashamed at subjecting my clients to such a delay. If I had personal problems that prevented me from delivering my services on time I would hire someone to take care of it for me, even if it cost every cent of what I was paid for the job.

    Comment by Fly-on-the-Wall — March 31, 2008 @ 8:59 pm

  32. I’m a too upset to reply to all the posts that have come up in the last few days. I think I will count to ten and post again tomorrow.

    BUT, I will provide some good news. I am running a little model search contest for the most photogenic couple! I know a lot of you don’t have your pictures or much to show of your wedding day, so I thought to post this here. Check out my blog (click on my name below) for details. It shows the contest rules. You must apply tomorrow though, because I’m doing the session on Wednesday at sunrise…because guess what?! It’s raining the rest of the week!

    Good luck!

    Comment by Andrea — March 31, 2008 @ 10:38 pm

  33. Glenn - What is the point of even listing your business phone and email information on your website when you do not respond to voicemails or emails???

    Comment by Elizabeth — April 1, 2008 @ 8:54 am

  34. By the way…I think Bridal Bea is probably Glenn…HAH!!

    Comment by Elizabeth — April 1, 2008 @ 8:56 am

  35. The point of that is obvious Elizabeth. His phone and e-mail is only for new business contacts, not for old customers…

    Comment by Fly-on-the-Wall — April 1, 2008 @ 11:17 am

  36. Hi guys! I just wanted to write a quick note telling everyone that I sent Glenn an email telling him I would still be interested in finishing my album with him if he kept me in communication and gave me a by when. He wrote me back and honored all of my requests. Maybe he is going to be true to his word. I’ll keep you posted with the progress. Give it a try yourself. Keep fingers and toes crossed

    Comment by stephanie schumacher — April 1, 2008 @ 5:43 pm

  37. Stephanie,

    What e-mail address did you send an e-mail to Glenn stating that you would still be interested in finishing your album? We have tried sending numerous e-mails to info@Glennbarnett.com and to Glenn@glennbarnett.com and have received no response. We are interested in trying one more time. Thanks!

    Comment by Loren M — April 1, 2008 @ 6:49 pm

  38. I also got the same story, that he wants to do my album, etc. I’m really glad he’s finally responding, but with 30 some couples breathing down his neck, I dont see how he’s going to give superior service to each of us. but we’ll see if he honors any new deadlines etc. Keep us posted!

    Comment by same here — April 1, 2008 @ 7:35 pm

  39. i used the glenn@glennbarnett.com

    Good luck!

    Comment by stephanie schumacher — April 1, 2008 @ 9:21 pm

  40. I sent emails AGAIN to both email addresses within the last couple days (since his above post). Guess what? No response. Obviously, a onesie (Stephanie) has been fed a bone but the rest of us are still hungry (and angry). If he was sincere, he would be contacting each of us via phone and setting up aptmts for us to work on the albums, etc. An email is the easy way out (avoiding potential conflict) but would be acceptable because some contact is better than no contact (as he has done for months/years). He put himself in this scenario–not us. Of course, that means he would have to send us an email which he hasn’t been able to do so far. He can find the time to update his website, solicit new clients, continue to shoot more weddings…in the interim, the group grows that is owed their pics/files/albums. Who is the wounded party here and who is getting richer? All income and no expense…

    Comment by Getting Hotter in VA — April 1, 2008 @ 9:53 pm

  41. Okay, Glenn. Action speaks louder than words. Contact EACH of your clients who are owed albums, pics, etc., within the next 7 days. Set up a time/date for each of us to review the material with you IN PERSON. Be a man, be a professional–no excuses. Do it now and we will stop venting our justifiable frustrations. As one of the prior posts stated, the ball is in YOUR court. I am counting the day(s) until your contact.

    Comment by Upset and Angry — April 1, 2008 @ 10:00 pm

  42. Glenn,
    I am the mother of a bride who has no wedding pictures. As my only daughter this is heart breaking not only for her but for myself. I struggled to afford the cost of these pictures and now we have nothing. BE A MAN!!!! and own up to your mistakes. In the end we all answer to a higher authority
    Hurt mom

    Comment by hurt mom — April 2, 2008 @ 11:52 am

  43. Fly-on-the-Wall is completely right. There is NO excuse for this type of business practice. I own a video business in the Naples Area. I am spreading the word about this guy. I know how long it takes to get a book back - busy or not. This is pathetic and I have no sympathy for this man. You should not either. My heart goes out to all of you and I will try and spread the word in South West Florida so no more brides get taken avantage of. I am sending this link to all of our proffesional organizations down here!!!

    Comment by VIDEO COMPANY in Naples — April 3, 2008 @ 3:56 pm

  44. thanks so much Video! I know I do not want anyone else to unknowingly end up in this position because he moved to a new city, for whatever reason, and left behind so many unsatisfied customers and unfulfilled contracts(regardless of what he says about intending to fulfill them now).

    Comment by anguished bride — April 3, 2008 @ 4:13 pm

  45. Do you guys have a web or hit tracker on this website? I see it’s coming up pretty early on google searches now; it’d be interesting to see how many people are finding this website.

    Comment by Andrea — April 3, 2008 @ 8:51 pm

  46. I actually found this link on the knot website! Under southwest florida message boards!!

    Comment by VIDEO COMPANY in Naples — April 4, 2008 @ 8:31 am

  47. Here is a number he has been using in his Naples ad:
    Phone: 888.273.0151

    Comment by Private Eye — April 4, 2008 @ 10:54 am

  48. I am a happily satisfied customer of Glenn’s. I’m sorry for your troubles and delays, but wanted to let prospective brides know that Glenn provided me with excellent service, beautiful photos and all in a timely manner.

    It seems that there are a few unhappy brides here, along with some family and friends who are posting, and one really rude videographer in Naples who doesn’t even know Glenn…not sure what his problem is or why he feels the need to add to a review site, but wanted to let everyone know that my services were great from Glenn.

    Good luck!

    Comment by not fair — April 7, 2008 @ 8:52 am

  49. Hi Not Fair. I think “a few unhappy brides” is an understatement as there are a multitude of couples waiting on albums. And by “multitude” i mean 20 or more…that i’m aware of at least. and even folks who’ve filed lawsuits still have yet to even get a call from Glenn saying when or if they’ll receive their albums. But i do appreciate this has become a forum for all, satisfied and unsatisfied alike, and a place where everyone can share their experiences. And i’m glad you had a good one, as it should be a good experience! I know I went into my contract hearing only good things about Glenn and his work, but unfortunately my story ended up a bit different than yours.

    Comment by anguished bride — April 7, 2008 @ 10:05 am

  50. Hi! I found this site on a google search for South Florida photographers and videographers. I live in Fort Myers (which is right by Naples) so I’m wondering if the Video Company poster (# 45 on this list) would give me their contact information—I just had my videographer cancel and haven’t found a replacement. My wedding is fast approaching in May so I’m desperate! Can you post contact info or your site please so I can get in touch? Thanks!

    Comment by Naples bride — April 7, 2008 @ 8:38 pm

  51. Hi! I found this site on a google search for South Florida photographers and videographers. I live in Ft Myers and desperately looking for a videographer–mine just backed out. Can I get your contact information please (Video company in Naples—post #45). My wedding is just around the corner (May!) and I need to find someone fast. Thanks!

    Comment by Naples bride — April 7, 2008 @ 8:41 pm

  52. Wanted to chime in here–just ran across this while searching for Glenn’s site (somehow it fell out of my favorites when switching my computer over to the new one). I had nothing but a positive experience with Glenn! I don’t see 20 individual brides posting on this site—I a lot of people posting, but I wonder how many are friends and family or grooms…a few certainly identify themselves as such. (and a few that don’t look like they really belong here at all.)

    I’ve recommended Glenn to many satisfied customers—both of my best friends have contracted with him, as well as my sister in law. No complaints from the four of us! I had a bigger problem with my flowers—disaster on the day of my wedding with TOTALLY the wrong flowers, but oh well, the day was still magical! Best of luck to all!!!

    Comment by DCbridal — April 7, 2008 @ 8:50 pm

  53. Whoops–sorry ya’ll! I had problems posting the first time (or so I thought) so I re-typed it and now we have two from me on the same subject! :)

    Comment by naples bride — April 7, 2008 @ 8:51 pm

  54. Just wondering, why would anyone list a photographer, especially one who has recently moved from the area, on their list of favorites once they have received their pictures? I know I didn’t go looking for my photographer/videographer on google after I was doing with his services. It sure sounds like Glenn is making multiple posts on this site under different aliases (e.g. DC bridal, naples bride, and bridal bea). I know that I don’t believe much, if anything, written by somebody who has had a great experience with Glenn. Because, as stated before, why would these people keep looking for Glenn every other day on Google. The only people I can think of who would be interested in looking up this stuff are people looking for Glenn to be their photographer, Glenn, and those who have been ripped off by Glenn.

    Glenn, stop playing around on the internet and earn some money (sell plasma, sell your soul, sell your Hummer…) so that you can pay your employees and give the brides you have screwed the pictures and memories they so deserve.

    Comment by Mark — April 8, 2008 @ 10:28 am

  55. Hi Everyone,

    I have to say that I have heard a lot about what is going on with Glenn Barnett in the last month or so and I just can’t believe it. I just don’t understand why such a talented photographer would completely destroy his reputation like this. I cannot even imagine doing this to one of my brides. I really feel for all of you and I wish you the best of luck everything.
    I would try to get at least a copy of the digital images with a copyright release. It is the least that he could do. If he is having money problems a DVD of high resolution files only costs about $2 to make. I don’t think it is going to break the bank. Glenn if you are reading this you should be ashamed. Please honor your contracts and give these brides what they purchased. I already have brides concerned about giving deposits for wedding packages because they have heard the horror stories and read the reviews on you.

    I just hope you can sort this out and come to some arrangement with your brides. Procrastination is only going to make it worse. Just mail them their digital images and start working on their albums.

    Comment by Northern VA Wedding Photographer — April 9, 2008 @ 2:16 am

  56. I haven’t visited this site in some time, but am amazed at the reaction from everyone. I am equally as frustrated with the latency in the communications, but am very pleased with the pictures I receved from our wedding. I would like to contact Glenn - does anyone have a new physical address for him? I have email and phone but he is not responsive to either and I would like to send him a letter. Any help would be appreciated.

    Thanks!

    Comment by WaitingNotSoPatiently — April 9, 2008 @ 11:42 am

  57. Hi everyone. First let me say that I am so sorry that we have to go through this. I got married in June 2007, after most, if not all of you. My frustration level is at the beginning, so I can’t even imagine the amount of frustration you all going through.

    I’m glad to see that we have a place to speak our mind and to get in touch with others.

    I have called, emailed, sent certified letters and tried to get in touch with him through my wedding planner, with NO luck. My last email from him was in January responding from a November email I sent him for a digital image I wanted to use for my Christmas cards. I made a report about him on the BBB website.

    I’m interested in getting together with someone, anyone, about legal proceedings.

    Glenn, I hope you read this. I am sorry for the problems in your personal life. I took care of an elderly parent. BUT I still got up EVERY morning and took care of my professional and other personal responsibilities as well as my sick father. It doesn’t take Superman to run a successful business and be a loving son/caregiver as well.

    Comment by NoVaBride — April 9, 2008 @ 3:38 pm

  58. Right on, NoVaBride!!! Thank you, NoVa Wedding Photographer!!! We are all in agreement with you two. If Glenn could take the time to solicit and photograph new weddings while assisting with an elderly parent, he can just as easily take the time to complete wedding albums, etc., while assisting with an elderly parent. We are pleased that other brides are noticing what is happening and taking steps NOT to get a Glenn Barnett Photography type of wedding photographer. You may feel the repercussions of Glenn’s actions (or lack thereof) on your business right now, NoVa Wedding Photographer, but your clients will be forever grateful and blessed to have had you once they see that you are fulfilling the contract as planned and have provided them a wonderful end product in a timely manner. I assume not too many “high end” photographer types (as he calls himself) will want to work with him in the future if he doesn’t start changing his employment practices (paying employees) and fulfilling his obligations on time and as contracted.

    Comment by Jaxmob — April 9, 2008 @ 8:29 pm

  59. Hello-My husband and I have been married 2 years in June. We still do not have a wedding album from Glenn Barnett. Our last communication was with his assistant Amy (she was wonderful) in the Fall. Our wedding planner had spoke to him also in the Fall and he said he was “working on it.” However, he refuses to respond to any of my or my mother’s calls or emails. I am the daughter-in-law of NoVaBride who also used Glenn. If someone would please get in touch with me this would be wonderful.

    Thanks,
    2yragobride

    Comment by 2yrAgoBride — April 9, 2008 @ 10:07 pm

  60. It is a good thing that brides are more cautious because of Glenn. I don’t mind the repercussions of it because I know that my clients get all of their products in the end. Believe me there are more out there than just him. I have heard horror stories about wedding photographers and it just angers me because it gives us a bad name. I have a very successful business and have always put my heart and sole into everything that I do. Being a woman and a bride at one time I can completely relate to what everyone is going through. I am so glad that you did not let him get away with this. I think you are all fabulous.

    I just don’t understand why he even shows up to the weddings when he has no intention of fulfilling the contracts. Maybe so the process gets delayed longer because if he doesn’t show up at all he is in breach of contract right away. I really don’t know what is worse not showing up for a wedding or taking fabulous pictures but, never giving them to your client. Either way it is a horrible way to treat people.

    I really think that you should go after the high resolution images first and then the album next. Albums can take time to design but, a DVD takes about 5 minutes to burn. I wonder what his excuses would be for not giving the DVD…it definitely could not be because of time

    Has anyone received their digital images but, not their album???

    Comment by NoVA Wedding Photographer — April 10, 2008 @ 3:06 am

  61. Hi NoVa photog. i think most folks have received their dvd but no album. though there are a few couples who also have not even received the dvd.

    Comment by anguished bride — April 10, 2008 @ 8:52 am

  62. I just wanted to report that I heard from Glenn Barnett yesterday. He gave me a timeline and status on my album which I was very pleased to hear. I have posted on this board before about my frustrations so I wanted to be fair and post about positive efforts on his part as well.

    Comment by JenniferM — April 10, 2008 @ 4:32 pm

  63. hi all,
    i just got the proof of my album. it was beautiful. my advice is to keep trying with Glenn. He apologized to me and my album is so beautiful it was worth the wait. He stuck to his timeline and followed through with his word a week ago. Be positive, i’ll cross my fingers for all of you.

    Comment by stephanie schumacher — April 10, 2008 @ 7:09 pm

  64. Stephanie, that’s great to hear. I’m glad Glenn is communicating with you at long last. But–and not to burst your or anyone else’s bubble–I had the final (online) proof of our album last June, and it never showed up. That’s why I can’t understand his delay–the album has been finished for 10 months! All he has to do is send it to Cypress Albums and they assemble it (as I understand the process). My dad called Glenn a few days ago at the Naples number someone listed above and has heard nothing. I guess I’ll try emailing, as that seems to get through to him.

    Comment by Paula — April 11, 2008 @ 8:34 am

  65. Ladies (and gentleman and family members all the same)…

    I have read through all of your posts regarding Glenn’s services to each of you. I can completely understand each of your frustrations. However difficult this may be for you all, why not give Glenn the opportunity to make it right? It seems as though he is trying to set his record straight here and get each of you what you were promised.

    In all honesty… yes, it would be wonderful to have your wedding albums/pictures. But let’s be realistic. Years from now, that album will be a dust collector that very few of you even break out to look at. I know its been two years for some of you and a few months for others. But in the grand scheme of things, the real memories of your wedding day should be in your mind and your heart that you carry with you. Not document on some photo paper that you get upset about because you haven’t received.

    Where is the forgiveness and understanding, ladies?

    -Bride (married 10 years ago who never looks at her albums anymore)

    Comment by Unemotional Bride — April 11, 2008 @ 9:12 am

  66. Unemotional Bride,

    No offense and speaking only for myself, I do not think that my albums are my “real” issue. I know that I will see my albums in the future whether Glenn does them or Glenn pays me my money back for someone else to do them. The issue I have and I think a lot of others may have is that for all intents and purposes, he has fallen off the face of the earth with NO explanation or communication of his whereabouts. It would be different, at least for me, if I recieved and email, a phone call or a certified letter explaning why I could not reach him. I would be willing for him to make it right, but he needs to call me and make the arrangements. I have exhausted ALL my avenues trying to get in touch with him short of legal action or hiring a private detective.

    I may not look at my albums after 10 years like you, but as the bride, I feel I missed A LOT of my wedding and reception. I want to see my family and friends having a good time with each other, dancing, the pictures of them at cocktail hour, etc. etc. I want to see what others saw, through their eyes, not mine. What about my elderly, and I mean elderly relatives who weren’t well enought to travel to my wedding? One of those albums was for them!!!!

    Glenn has every opportunity to “make it right” and abide by the contract (the contract that he himself wrote!!!!!) and what I paid for, but if he doesn’t call or return my phone calls or emails, I have EVERY right to speak my mind.

    -NoVaBride

    Comment by cathyh1970 — April 11, 2008 @ 1:58 pm

  67. Unemotional Bride, you are ridiculous. We each paid THOUSANDS for these albums, and we want them timely. Otherwise we could have kept our $$,used disposable cameras at the wedding, and grown our money on stocks or traveled across Europe by now! I feel sad for you that you dont treasure your album. Also, what are you doing sitting around reading this website for anyway if you dont need a photog and have an album? there’s another reason i feel sad for you.
    Anyway, I logged on because I also want to be fair and say that I’ve heard from Glenn too and it does seem he is trying to reach out and make things right for us! so i hope others are having good luck as well!

    Comment by lookin up — April 11, 2008 @ 2:06 pm

  68. I have been reading the site but have yet to post. I was married in July 2007 and like all of you, I have experienced the same lack of communication. He finally emailed me yesterday telling me to pick out my pictures. It sounded like a very generic email as there were no specifications as to how many and when he needed them by. I emailed him back with some questions so I’ll keep you updated.

    I wanted to speak about those posters who have ridiculed us for being upset about Glenn’s lack of professionalism. As many have already stated we have paid thousands of dollars and for what. I have not received a thing. I will lose all my images next Wednesday off
    Pictage if he decides not to follow through with my album and DVD. To tell us to give him a break is crazy. This site was generated to give brides who have been neglected by Glenn a place to compare stories, vent, allow other unexpecting brides to know the experiences we have had, and hopefully make enough noise that he will pay attention. It is not our fault that he has chosen to treat us this way. None of us on this site want to be in this position. You are welcome to write about the great experience you may have had as this is a public forum but don’t judge us because we were not as fortunate.

    Comment by BrideinWaiting — April 11, 2008 @ 6:54 pm

  69. I was so happy to hear that Glenn has gotten in touch with some of you! It’s a start!

    I sent him an email letting him know that I heard that he has gotten in touch with some of his clients and that I wish he would extend me the same courtesy. Haven’t heard anything yet….

    I am wondering once my Pictage page expires, does that mean my Image Catalog cannot be made? He was “expecting it any day now” back in November. Does anyone know?

    Comment by Anonymous — April 14, 2008 @ 8:24 pm

  70. my pictage account had expired and we could not see our images there anymore. but glenn was able to order a proof book anyway. i know this bc we got our proof book well after our pictage expired. so i dont think your pictage expiring has anything to do with it.
    hope that helps.

    Comment by lookin up — April 15, 2008 @ 8:48 am

  71. I’ve read through all of these threads, and here’s my opinion: Your complaints would have more merit if you signed your real names. Hiding behind anonymity to throw mud at someone, deserved or not, is cowardice. If you mean your statements, own them. For all I know, all of the anonymous posters are the same person.

    Comment by Caitlin Herlihy — April 15, 2008 @ 12:22 pm

  72. Part of the problem with posting your real name, Caitlin, is that it would then be a lot easier for Glenn to punish those customers who posted on here. And it would be easy for any person to find out a lot about you. So how is Lake Worth Florida? Have a good birthday on Jan 20th?

    I would trust that the moderator of this site would delete or let us know if posts were coming from the same person or persons.

    And I am grateful for this site. We will be getting married November of this year and were looking for a wedding photographer. Thank god we now know what kind of roller coaster ride we would be getting into with Glenn. No thanks. Though I will make a deal with Glenn, you can be the photographer for the wedding if we can pay you after you have honored and completed the contract. No? Why not? What’s the difference between that and what you are doing to these people now?

    Comment by Future Groom — April 15, 2008 @ 1:02 pm

  73. Here’s my opinion “Caitlin”…as if I can prove that’s your real name. May I see some photo identification? Maybe an official copy of your birth certificate as well. I don’t understand the purpose of having your “real” name or what the purpose of your non-cowardly message was. Seriously…

    DUH…the website’s purpose is to share information, good or bad, not collect “real” names. FYI - It appears that the most recent messages are all positive.

    DISCLAIMER - Positive Statement regarding Glenn, delivered cowardly, to follow:
    Thank you very much Glenn for working with us again! I know your reputation is important and you’re seriously doing yourself well by making things right again. Keep up the timely responses to all and continued attention to all’s beautiful albums!

    Comment by Merited Statements Owned by ME — April 15, 2008 @ 1:12 pm

  74. Hello. My husband and I are former clients. I have been reading this website for sometime, but have been hesitant to comment, but now strongly feel that I must post to this site. My perception of this man is that he is a very charming and talented photographer; the quality of his work has never been the problem. That being said, I feel that he is exceptionally unprofessional. I feel that he needs to grow a back bone, be a man, and learn how to take the heat. If you upset people, you should be able to accept responsibility and deal with it. It truly is a shame that HE has let it come down to this. He has neglected to handle the situation appropriately and must now deal with the consequences, and now it is too little, too late. Perhaps he should consider moving his studio and re-building his business where no one has heard of him, because I fully intend on expressing my most candid and honest opinion of to any and all vendors I come into contact with from hereon.
    P.S. Nice work future groom!

    Comment by WTFGB! — April 15, 2008 @ 1:22 pm

  75. Caitlin,…..when was your wedding date? Were you happy with Glenn’s delivery of your albums/final products? Was it done in a timely manner? I’m sure that all of us would be interested in hearing about the wonderful experience you had with Glenn since you seem to be so ready to judge all of us for being WRONGED by him for our albums. The real issue here is delivery and lack of communication which some may think it speaks volumes about his character. Glenn is trying to make things right for some, and we are ALL thankful for that. Things are looking promising for the rest of us.

    Comment by NoVaBride — April 15, 2008 @ 5:34 pm

  76. We did not bring this situation on ourselves. We entered into a contract with full intention of paying Glenn as requested/required (and did). If the man (and I use the term very loosely) had completed the requirements within the contract as HE WROTE THEM, none of us would be complaining today and would be very happy campers enjoying life to its fullest (in lieu of bitching and trying to retrieve pictures/albums that we rightfully paid for, own, and not received). It is only through our own frustrations and a bit of googling that we discovered that we were not alone–he has been doing this to brides/grooms and their parents for multiple YEARS (not months, not days). These are flagrant, repeated offenses!!! No contact via email, phone, or letter from him over a very extended period of time is unprofessional and unacceptable. I do not feel sorry for the “man”; he deserves every adverse action (financially, legally) that comes his way as he CHOSE to put himself in this position–not us. We are the wounded parties.

    Comment by WaitingWaitingMoreWaitingAndStillNada — April 16, 2008 @ 4:30 pm

  77. Interesting that only the 2nd person to post their real name gets slammed. Just as you have all accused Glenn of posting under false names, what makes the rest of us believe that this isn’t just a few people? And, BTW–there is no moderator on this site. This is a blog that a private individual started to air their grievances. all comments are allowed, and I would bet that there are multiple people posting under multiple screen names here. There are certainly mothers, friends, brides and grooms all posting. No one knows the true amount of people that Glenn has gotten behind on, except for Glenn. I would bet that if he was reading this, he would appreciate knowing who the two-faced folks are that are screaming on a blog with clever screen names, and nicely emailing his personal account so he doesn’t know how BITCHY you really are.

    It’s one thing to complain, it’s another thing to carry on like a bunch of fools. If you read your contract you’ll see that there is no delivery date of the albums. So there is no fraud, no malicious intent—nothing to sue Glenn for at all. He has more of a case against those who have maligned his name this way and I hope to GOD as a satisfied customer of his, that he finds out who started all of this, and sues the pants off of you for defamation of character!

    Lastly—no one is judging any of you for being upset about the length of time your albums has taken, or the lack of communication. You are being criticized for the manner in which you have tried to malign someone, the false accusations of fraud, and the hateful and childish nature of your posts.

    Prove me wrong and I’ll post again saying you are all the nicest people in the world. Or post your names so Glenn can start a blog with YOUR name in it…something along the lines of JaneDoe’s a bitch. Then see how fair you think this type of crap is.

    Comment by tired of your whining — April 16, 2008 @ 8:42 pm

  78. And for the so-called “professional photographers” who are now on this blog vying for your sympathy–that’s about as pathetic of a business strategy as I’ve seen. Go spend your own marketing dollars to find clients, instead of lurking around looking for negative postings about a professional, so you can swoop in and save the day. VULTURES.

    Comment by tired of your whining & bitching — April 16, 2008 @ 8:45 pm

  79. This is getting ridiculous. This blog was not intended for this. If you do not like what you see written here, then don’t read it. Why are you on it anyway? There are some of us whose feelings are finally being justified by knowing that we are not alone.

    It was also created for people to post their positive experiences as well. And some have and will. Some are excited that they have heard from him and are looking forward to their albums. Tired of our Whining and Bitching, PLEASE PLEASE tell us your story. We would love to hear it. It must be a positive one because you are so passionate about our posts and telling us what kind of people you think we are.

    Also, as stated in our contracts, digital images are to be delivered 60 days after the wedding completion. I sure didn’t get mine in 60 days. It was more like almost 4 months after bugging and bugging him a being a pain in his butt. So, what do you call that? That seems like a delivery date to me. He knows what his contracts say. Mine actually got “lost” in the mail, but I guess they were found and they were in my mailbox two days later.

    This is the last time I will post anything on here. I will say that Glenn did email me about picking out my images for my album the other day, but I have no Image Catalog or any instructions of how to do it, when to do it by, etc…I have since emailed him twice with no response.

    He knows how my husband and I feel and we gave him an opportunity to make things right. We didn’t want it to come to this. We are looking forward to working with him in getting our albums.

    My intention of writing on here was to maybe light a fire under Glenn’s butt. That’s all. To let him know…..JUST CALL OR SOMETHING. Things may have gotten out of hand, yes and I admit that.

    Good luck to all. I hope that everyone can get their albums and enjoy re-living your day when you get them. They may collect dust in a few years, but DAMN, don’t you have a story to tell people how you got them?

    Hey, Tired of our Whining and Bitching:

    Cathy and Gary Cooper
    703-669-0873
    My husband would love to hear from you!

    Comment by NoVaBride — April 16, 2008 @ 9:43 pm

  80. Again, Glenn caused this adverse action…he can fix it. Give us our products in a quality and timely manner and we will go away. Very simple.

    Comment by WaitingWaitingMoreWaitingAndStillNada — April 16, 2008 @ 11:50 pm

  81. Tired of your whining & bitching,
    or should I say …Obviously…Glenn Barnett. I made two comments on this site because I felt bad for the brides who did not receive what they had paid for. I have never left my website, email address or name on this blog because I did not want to come across as a vulture like the other photographers who have left their contact info. I wanted to let all of the brides/grooms know that they are right for feeling this way and that they should continue to fight for what they purchased. I think that any photographer who would do this to someone is a horrible human being. How could you possibly do this to someone and somehow feel that you are in the right. You have obviously done this for years and have gotten away with it and now you are unhappy because everyone knows what you are …a scam artist…stop crying and whining and finish the albums. Give your clients what they paid for.

    Comment by Northern VA Wedding Photographer — April 17, 2008 @ 12:35 am

  82. Hey, Tired and Caitlin (you both sound pretty Glenn-like to me). “Glenn” knows of which clients he is delinquent better than anyone. It doesn’t take a rocket scientist to match wedding dates with people who are complaining. DUH! And we aren’t stupid either. We hope “he” undertands our frustration and keeps “leering” on this website; the more hits this website has, the more it will come up at the upper end of the google queries–as a heads up to potential clients of what adverse actions that could lay ahead for future brides/grooms/parents should they contract with Glenn Barnett Photography. As I mentioned in a prior post, “he” put himself in this position and can rectify the matter by providing us our paid-for and late products. “HE” has the power to rectify all outstanding services/products; “HE” has chosen not to do so to date.

    Comment by WaitingWaitingMoreWaitingAndStillNada — April 17, 2008 @ 12:37 am

  83. Hey “Tired” or lets be honest, Glenn. It’s ironic you rant about folks not posting their names, but then fail to post your own. Anyway, it’s insane that you would talk to clients who paid you thousands of dollars that way! I hope potential clients read your post and see how they will be spoken to and treated after paying you. Called whiney b*tches when they actually expect the products they paid for!

    but that’s ok Glenn. If i were you, i’d be “tired” too! “Tired” from ordering albums if we’re lucky!!

    Comment by shout out to "Tired" — April 18, 2008 @ 4:38 pm

  84. I am not Glenn. I don’t know Glenn. I didn’t use Glenn as my photographer. I found this site through a posting on the knot, and as a curious human being, I decided to read it. I was thoroughly disgusted by some of what I saw. I have a long-standing conviction that if people believe what they are saying, they will not hide their identity. If this was a site to rave about Glenn, I’m sure many more of you would have signed your names. Not putting your name to the complaint is pure cowardice. And as someone else has said, how do I know you aren’t all the same, single, person posting over and over and over again. I’m sorry if you are having issues, but based on your style of communication, I can’t imagine you would inspire anyone to work with you. You can get a lot more done by being nice than being nasty. If anyone wants to contact me directly, my email address is caitlinherlihy@yahoo.com. But rest assured, anything you send me, I’m going to post here so that your identity is revealed.

    Comment by Caitlin Herlihy — April 19, 2008 @ 9:37 am

  85. Hi Caitlin, just wanted to say, to “inspire” Glenn to work with me…i gave him thousands of dollars and signed a contract. I thought that was all the “inspiration” needed. Also, i could care less what you think of me or my failure to post my name. Glenn knows we’ve been calling and emailing him for months and months. Getting what we paid for, that’s all i care about. it does seem he’s being more responsive lately, so that’s a step in the right direction.

    And “Tired”, fyi, posting the truth is a defense to defamation. maybe you’ve heard of the 1st amendment? they just opened a whole museum dedicated to it on Penn Ave. maybe we could all take a field trip there sometime.

    Comment by lookin up — April 21, 2008 @ 10:55 am

  86. I like Caitlin’s idea of sharing any long-standing convictions you may have. I was actually just surfing the internet, looking for a place to post my long-standing convictions and found Caitlin’s postings. That appears to be her only reason for postings here. Thank you Caitlin!

    Here are a few of mine:
    1) Mind your own business.
    2) Knowing when to keep your mouth shut.
    3) Acting like you know more about something then you actually do.
    4) Don’t believe everything you read.
    5) Fulfill any service contract you execute. My favorite!

    Thank you Caitlin for the wonderful idea of sharing our long-standing convictions!

    Comment by Just passing through, like what's her face... — April 21, 2008 @ 1:14 pm

  87. Poor Glenn–Florida’s Naples to lose major airline links–Continental Airlines will end its Continental Connection flights to Naples, Fla., on June 11, according to the Naples Daily News. That will leave the southwest Florida city without a major airline connection. The paper says “with Continental gone, the airport will be left with just two carriers: Yellow Air Taxi and Vintage Props and Jets. Both airlines provide service to Key West, and VPJ also flies to Fort Lauderdale.” As for Continental’s Naples service, Continental Connection partner Gulfstream International began flying between Naples and Tampa in February under the Continental logo. Those flights came after Delta pulled out of Naples in October, according to the Daily News.

    The Daily News describes the end of the Continental Connection flights as “the latest in a series of blows to the airline industry on a national and local scale.” Locally, the paper points out that Punta Gorda –- about 60 miles north of Naples -– built a new $5.5 million terminal and “heavily touted the first airline to occupy it, Skybus, which folded abruptly in March, stranding passengers in the area after just four months of service.” That airport now remains without major commercial air service. As for alternatives to fly to Naples, the Southwest Florida International Airport near Fort Myers is located about 30 miles away.

    Comment by WaitingWaitingMoreWaitingAndStillNada — April 29, 2008 @ 12:53 pm

  88. Who Cares?

    Comment by carl — May 5, 2008 @ 3:09 pm

  89. Good post. You make some great points that most people do not fully understand.

    “This is where our story turns into a wedding nightmare. It is now over 1.5 years after our wedding and we have not received anything from Glenn except for the proofs and negatives (CDs). We paid over $5,000 for a wedding package that included a wedding album and 4 11×14 portraits. Glenn has failed to deliver any of these items to us. Moreover, after our wedding day, he has been (at best) only sporadically responsive to our repeated phone calls and e-mails about our wedding album.”

    I like how you explained that. Very helpful. Thanks.

    Comment by Evaine — May 7, 2008 @ 10:30 am

  90. My wife turned me on to this site recently and I can’t believe there are people who actually defend Glenn’s actions. None of this is a personal attack against Glenn.

    We were married 18 months ago (nov. 06) and were fortunuate enough to have gotten our digital prints. The digital version of our album is complete and has been for a while (since December). We were also contacted by Glenn in early April; but I am not surprised that he has gone completely silent since. I believe his reaching out to everyone individually is a stall tactic and based on the amount of traffic I see on this site - it appears to have worked. People should continue to rant, rave and do whatever needs to be done until he delivers on his contractual commitments. Now is not the time to go easy based on a few promises; promises that if you base on recent history are likely to be broken. . . I hope that everyone gets what they paid for - but it also is painful to think that he is out there continuing to do the same thing to other couples.

    For people to come on here and defend Glenn and insult the couples who are out thousands of dollars and have been forced to deal with this incredibly frustrating issue is amazing me. What’s wrong with some of you? I won’t mention names - other than to say if you are not even a client of Glenn’s, nor looking for a photographer - what are you doing here?! Get a life.

    Comment by Ridiculous — May 9, 2008 @ 9:54 am

  91. I concur. It seems Glenn has been a bit more responsive to a few select folks and has made promises, but has anyone actually seen anything delivered? I know we have not! I def. agree he’s working on talking his way out of this but is still failing to deliver actual products. talk is cheap..the albums we paid for are not!

    Comment by i concur — May 9, 2008 @ 10:07 pm

  92. UPDATE: Glenn continues to give us the runaround. He has promised us a specific deadline and has yet to follow-up with anything. I have asked very specific questions to Glenn and receive very vague answers in return. His attention to our valuable business is laughable. Glenn continues to take more business ($$$$$$) yet has not completed something started many months ago. All talk and no action!

    RECOMMENDATION: Never use Glenn Barnett Photography. He will promise many things but not act on of them. However, Glenn will act quickly while collecting your hard earned money. Glenn is very unprofessional and will treat you poorly given the chance. Glenn will play the victim card as he believes (somehow?) he is doing a great job. Because of this, Glenn will make you (the paying customer) feel that you are bothering him when questioned. Glenn’s business tactics are shameful and disgusting to many paid customers with nothing to show for thousands of dollars. The only victims in this situation are the poor brides, parents of the brides and others who worked hard to earn the money necessary for Glenn’s expensive services and have received nothing but unprofessional nasty behavior in return…forget about the pictures you PAID for! His actions are law suit material as Glenn is currently facing several. If you have paid the deposit for Glenn’s services, cut you’re losses and run. The headaches and tears are simply not worth the hefty price tag.

    Comment by Still Waiting... — May 12, 2008 @ 10:46 am

  93. Wow! It’s amazingly encouraging to see that there are other people going through the same nightmare. I’m not going to go into exactly what happened because it’s already been echoed many times over in the above posts, but in a nutshell my wife and I have been waiting almost a year for our albums. The last communication we had was a month ago when he was supposed to be “checking on the status” of our album.

    I wish good luck to everyone still waiting (including us!).

    Comment by Dan Cole — May 12, 2008 @ 2:03 pm

  94. Has anyone who’s been lucky enough to get to the point where they’re just waiting on their albums (i.e. all proofs approved) tried contacting Graphistudio DIRECTLY to get their album?

    Comment by Dan Cole — May 12, 2008 @ 2:12 pm

  95. Hi to all those who might still be reading. I tried to e-mail Glenn today, but both addresses came back as undeliverable for the mailbox being full (info and Glenn). Does anyone have another e-mail address to reach him? Or, has anyone heard from him in the past few days? The last we heard was that our albums would arrive mid-April and when they didn’t that he would check on the tracking number and get back to us. Thanks!

    Comment by Jordana — May 12, 2008 @ 3:54 pm

  96. I also tried to email Glenn and had the same problem. To answer Dan’s question- I have tried to contact the album producer directly and they unfortunately are not able to release any information on the status of the album and will only do so to the photographer himself. This sucks because I can’t seem to get an answer from Glenn on the status, but the album company can’t do anything about it either. I’m wondering if the albums were ever submitted at all. Just as I was feeling hopeful I worry that I will be back at square one. No communication and no album 1.5 years later….

    Comment by Waiting for an album — May 13, 2008 @ 5:25 pm

  97. Hello. My fiance and I signed a contract with Glenn in late 2007. After hearing about his antics, we decided to meet with him to discuss this issue. During our meeting, Glenn refused to take responsibility for his actions, saying that his only mistake was not communicating promptly. It appears to me that he has made himself the victim in all of this. He has no sympathy for the numerous couples that he has basically stolen thousdands of dolars from. Glenn attempted to assuage our fears by suggesting an addendum to the contract. However, the addendum to the contract that he later e-mailed us was completely different than the suggestions he had made in person.
    When we asked for our deposit back, he refused, simply stating that “it is business”. Mr. Barnett spent much of the meeting trying to convince us that he is an “upstanding, honest, ethical man”. I wonder why he doesn’t let his actions speak for him?
    Personally, I was appaled at his immature, unresponsive, apathetic attitude and it is precisely for this reason that we decided to terminate our contract with Mr. Barnett. I have further notified all of our vendors, who also plan to pass the word along.
    I truly do believe in karma and I feel that Mr. Barnett will one day receive what he has sent around to each and everyone one of us.

    Comment by WTF GB! — May 14, 2008 @ 11:11 am

  98. My wife and I aren’t really thinking about Glenn “getting what’s coming to him.” At this point all we want is just to get our frakking albums.

    Comment by Dan Cole — May 14, 2008 @ 5:14 pm

  99. Waiting for an album -

    I tried sending an e-mail again yesterday and it went through, so he must have cleaned out his inbox. But, I haven’t gotten a response yet. I too tried to contact the company, and as nice/sympathetic as they were, I got the same message from them that I need to work with him due to their contract specifications. I don’t know what else to do at this point…

    Comment by Jordana — May 14, 2008 @ 5:14 pm

  100. WTF GB. When did you meet with Glenn and what town were you in? I haven’t been able to get his to return a phone call or an email in almost 6 months. To be fair - he has sent an email to my wife - but I can’t reach him to save my life.

    Comment by Ridiculous — May 14, 2008 @ 5:30 pm

  101. Yes, well I expect that the reason why he was willing to communicate and meet with us was because he still needed the remaining 50% deposit from us since our wedding had not yet taken place.

    Comment by WTF GB! — May 15, 2008 @ 7:03 pm

  102. Hey all,

    Just a quick update. I finally got in touch with Glenn yesterday and he has been extremely prompt in his responses, as we have been exchanging e-mails back and forth today. It sounds as though our albums should be shipped to us next week. I will let you all know once we get them.

    Comment by Jordana — May 16, 2008 @ 1:16 pm

  103. Hi guys,
    I just got the following e-mail from someone named Virginia:

    I wanted to let you know that we’ve been working on your photographs this week and they will go to the album company early next week. Glenn spoke to [my wedding planner] several weeks ago and told her that all was fine with the album. We assume she relayed that message to you. I very much appreciate your patience and am confident that you will be pleased with the album. I will keep you posted as to its progress. Thank you.

    Virginia Saalman
    Office Assistant

    Is this the person someone hinted was Glenn’s mother? Anyway, I’m not going to hold my breath waiting, but I thought it was a positive sign. I’ll let everyone know if it actually shows up!

    Comment by Paula — May 16, 2008 @ 4:11 pm

  104. FYI, got an email this mornign containing the following infomation:

    This message is in regard to your complaint submitted on 3/24/2008 4:26:26 PM against Glenn Barnett Photography. Your complaint was assigned ID 6227572.

    Thank you for contacting the Better Business Bureau. As the leading provider of dispute resolution services, the Better Business Bureau is able to help consumers and businesses resolve differences concerning commercial transactions. While the Bureau is able to assist with most market place issues, there are some situations that are beyond our purview. We have reviewed the information you submitted and determined this is an instance in which we are unable to help.

    According to information in Bureau files, it appears that the above mentioned company is no longer in business. The phone numbers the Bureau had for this company are disconnected and directory assistance does not have a listing for this company. The Bureau’s mail to the company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.

    If you have any questions, please feel free to contact us at (804) 648-0016. We hope to be of service to you in the future.

    Sincerely,

    Denise Jenkins
    The Better Business Bureau

    Does anyone have a current phone number?????

    Comment by NoVaBride — May 22, 2008 @ 9:15 am

  105. Am I the only 2006 Bride that has not heard from Glenn. I keep seeing posts where he is supposedly almost caught up….so he says on 07-08. What about us from 06. I could cry just about eveytime I think about my wedding. Instead of happy memories i get an ulcer. I have a mantle full of wedding photos…of coures not of my own wedding. I dont have any. It breaks my heart every day. Glenn if you are reading these posts. Please dont forget about us in 06. What is going on?

    Comment by Beth Fierstien — May 22, 2008 @ 12:16 pm

  106. Beth,

    I am a May 2006 bride with no album. He claims he sent it in over a month or so ago for processing. But I haven’t heard anything since. When is the last time you heard from him?

    Comment by JenniferM — May 22, 2008 @ 3:35 pm

  107. As a friend of one the couples on the blog, I just wanted to be sure that you all knew that Glenn has a blog on his website that - when posted on regularly (as it recently was) pretty much tracks where he is and what events he has covered …This could serve as a good research tool to find out where he is, especially when trying to serve a summons, or evidence to show that he is taking on new clients without finishing up with the old.

    For example, he has photographs of the Northern Virginia chapter of the American Liver Foundation annual Taste of Northern Virginia night and that he has been there 4 or 5 times in a row; you all should show up there next year. P.S. The link to his pictures of this Taste of NoVA event are here - http://www.liverfoundation.org/chapters/alfdc/events/244/ - with his name on them…looks like his “important” clients actually get their stuff back.

    Good luck to all of you and I really hope you have successful outcomes!

    Comment by Anonymous — May 22, 2008 @ 9:57 pm

  108. Anything new from anyone? We were told our album went off for printing 5 weeks ago and have gotten radio silence since.

    Comment by Ridiculous — June 5, 2008 @ 8:34 am

  109. Ridiculous,

    Same story here. Promises…promises…promises.

    Comment by JenniferM — June 5, 2008 @ 8:23 pm

  110. My wife and I used Glenn and we only received our album after we drafted a legal complaint and mailed it to every address we could find (Before he moved). The day before I filed he contacted me. Unfortunately that seems to be the only way to get him to respond. I have family now going through the same problems.

    I just wanted to mention to everybody out there that if you are contemplating a law suit you may want to consider a few things. 1)The statute of limitations in Virginia (which is presumably where you will sue) for torts (fraud) is 2 years (for contracts it’s 5). So, if you were married in 2006 you may be coming up on a deadline for filing a tort claim. 2)If filing in Virginia you may consider a claim under the Virginia Consumer Protection Act. This act allows you to sue for fraud in consumer interactions. The real benefit is that you can sue for “treble” damages, i.e., three times the calculable damages, and attorney’s fees. If the album or contract was worth $5,000 you can sue for up to $15,000. 3)I think its excellent that you are all contacting each other about suing him but be sure that you contact a lawyer. Suing Glenn, now that he has moved to Florida, will be complicated and time-consuming.

    Glenn, if you are truly sorry about what has happened to all these people then why don’t you post on your website “Temporarily not accepting new clients”, call each client with outstanding debts personally, and get them what you owe them? As Bart Simpson astutely noticed: you can’t catch-up by going slower.

    Comment by Former Client — June 6, 2008 @ 12:27 am

  111. One more thing: Be careful about promises that your album was sent off. Our album was allegedly sent off and when we called the publisher 2months later they had no record of the order.

    Comment by Former Client — June 6, 2008 @ 12:29 am

  112. Tired -
    A contract without a due date has an implied “good faith” clause. Failure to act in good faith to satisfy a contract is breach. Just because there is no deadline in the contract doesn’t mean he is never in breach.
    For myself and most of the commentors here, Glenn made promises and assertions that certain acts were being done or would be done by a certain time. When Glenn made those assertions he never intended to fulfill them and he knew they were false. THAT IS FRAUD. These are not false accusations.
    As for a suit against us, defamation requires FALSE statements. Truth is an absolute defense.
    I’m glad you had a good experience with Glenn. But don’t think that because you did everyone did. It is truly inconsiderate to come on here and make the comments you did.

    Comment by Former Client — June 6, 2008 @ 12:54 am

  113. To all those who have posted in defense of Glenn, I am truly happy that you have your albums. To the person who commented that in 10 years they will collect dust, how nice it must be to dust your album off and smile for a moment. Those who do post postives on here please do not judge those of us who are upset. Some of us used our savings to pay for our photographs/albums, so you might understand better how disappointing it is to not have proof.

    My husband and I were married in October 2006 and do not have our album still. I count myself lucky after reading some posts that we actually received our CD proofs, I have been able to at least order prints. We do not have an album. We only received a first album proof after my brother, who used Glenn for his wedding in May 06, had great difficulty and started to threaten a lawsuit. The proof we recieved was at best “thrown together” to appease us, at worst it was awful! I wrote up 5 pages of comments and corrections, and was promised another proof “shortly”. When dealing with Glenn I have found you get a lot of “shortly”, “soon”, and other promises with no set time. We have not heard anything by email or phone since January. At this point my husband does not want an album completed by Glenn, for there are too many bad emotions attached, and would rather just get our money back and go elsewhere.

    To Glenn, if you are reading this, please contact your clients who do not have an album. It is ONLY fair that you complete your contract with us before entering into new contracts. I know you can figure out who I am, since we came to you through my brother (Former Client I am guessing). Please call or email!

    Comment by Frustrated Oct Bride — June 6, 2008 @ 9:06 am

  114. Ridiculous-

    Try and contact the album producer directly. They might tell you that they cannot disclose any information at first, but I was eventually able to get them to say whether or not they had an order under my name. I am thinking that the first time I asked (several months ago) there actually was no order, but they couldn’t say anything since they only work directly with the photographers. I am at least happy to hear that there is an order in my name, now I just have to get it!!

    Comment by Waiting for an album — June 9, 2008 @ 4:37 pm

  115. Could anyone who has or plans to sue Glenn and has dealt with an attorney representing him please post the attorney’s name. That way anyone else planning a suit can serve his attorney of record and not have to worry about him not answering calls or accepting mail.

    Comment by Former Client — June 9, 2008 @ 10:02 pm

  116. Just to give you guys an update. My husband and I got our albums about 2 weeks ago. However, my name was spelled wrong and one of the pictures was incorrect (based on an earlier proof by accident). The name spelling was definitely the printing company’s error, as it was spelled right on all the proofs. I’m not sure whose error it was for the image (it could have been Glenn’s or the printing company, I obviously don’t see what they have received from him).

    Glenn caught the name error but wanted to send us our albums anyway so that we could at least see them and have them in our possession for some time. He promised that the studio would pay to have the album shipped back to them overnight and would rush the re-printing. We are still waiting to have the albums shipped back, but are hopeful that will be done soon and that we will have the corrected albums.

    Comment by Jordana — June 10, 2008 @ 11:27 am

  117. Another update here. I posted on April 10th that I heard from Glenn Barnett and he said that my album was just about to go into production. That was the last I heard from him for two months. After repeated emailing about when we would receive our album, we received an email from Glenn this week saying that our album is…SURPRISE…”just about to go into production.” I would feel good about this if it wasn’t the third time I had heard this line since December of 2007. I responed that I wanted evidence that the album was indeed going into production this week. (i.e. A confirmation number from the album company) And that if he was too busy to submit it, I wanted a refund. We’ll see if this does any good. I will keep you all posted. My advice is that if you’ve received an email from him saying your album is about to go into production…do not take comfort in it. Keep pushing.

    Comment by JenniferM — June 17, 2008 @ 8:49 pm

  118. Just an update. No word from Glenn yet about a confirmation number or refund. I will update every few days. I know Glenn would want you all to know what kind of service I am receiving.

    Comment by JenniferM — June 19, 2008 @ 12:24 pm

  119. Wow..I was searching for wedding photographers on weddingwire.com and was just curious why Glenn Photographer could get such a low rating..now I realized why, and I feel so sorry for all of you who are going through this. I am getting married next May..does anyone know any professional, trust worthy photographers? I wish you all best of luck in getting the albums!!

    Comment by Julie — July 5, 2008 @ 12:29 am

  120. Has anyone heard from Glenn lately? I’ve been trying to reach him with no luck (again). Just curious to see if there are any updates out there?

    Comment by Still waiting — July 11, 2008 @ 7:46 pm

  121. we are still waiting as well and havent been able to reach Glenn. anyone else having luck? we thought things were looking up…but guess we shouldnt have held our breath.

    Comment by also waiting — July 15, 2008 @ 8:38 pm

  122. I am so thankful someone put together this blog! I thought I was alone with this same situation every other bride seems to be in with Glenn. I was married 9/1/07 and had the toughest time getting my DVDs from Glenn…finally did 12/22/07. I sent an email to Glenn a week ago saying that my husband and I are nearing our 1year anniversary and I was hoping we’d have our wedding album to look at together on that day. From the looks of it, that’s a fat chance. Is there anyone still on this blog who have been successful in receiving a refund from Glenn? I’d prefer to be done with him, receive my $ back and go somewhere else with the pictures. We put the majority of our money into the photography portion of our wedding budget and we have nothing to show for it!

    Comment by Jennifer Nishiyama — July 23, 2008 @ 8:55 pm

  123. hi jennifer. my husband and i are well past our one yr anniversary and glenn has fallen off the face of the earth yet again and there’s no album even on the horizon. i think many people have sought refunds to just get away from glenn, as i know we did, but he will not give you one. I believe he’s already spent our money..but not on our albums! you will have to sue him for your money back and even then he doesnt seem to pay on court ordered judgments against him. Unprincipled doesnt begin to cover it! Is anyone else out there having any luck with anything they’ve tried?!

    Comment by good luck on a refund! — July 25, 2008 @ 9:48 am

  124. Just wanted to update everyone. I have heard from our album company that they too are unsuccessfully trying to get in touch with Glenn every three days. They say they can not move forward with our album for reasons they cannot disclose….probably meaning he hasn’t paid them for them!!!! Looks like we are again back at square one. Approaching our two year anniversary…….

    Glenn, if you are still reading this- PLEASE contact us and fulfill your contracts and enless promises. We are still out here and do still plan to take action against you.

    Comment by Waiting for an album — July 28, 2008 @ 3:34 pm

  125. An anniversary, a baby, and still no wedding album. Still pursuing him through channels.

    Comment by Waiting and More Waiting — July 28, 2008 @ 6:26 pm

  126. Those of you in the Northern Virginia area could file a complaint with Virginia’s Office of Consumer Affairs. The more complaints the state receives, the more likely it is they will pursue Glenn.

    Comment by To those in Virginia — August 4, 2008 @ 8:42 am

  127. Does anyone have a current street address for Glenn Barnett?

    Comment by Location, location, location — September 2, 2008 @ 5:28 pm

  128. I was able to get papers served to Glenn at

    801 River Point Drive
    #107A
    Naples, FL 34102

    Hope this helps!

    Comment by May 06 Bride — September 3, 2008 @ 10:52 am

  129. Has ANYONE actually received their finished album? Our clock is well over a year since our wedding date and STILL counting….

    Comment by The Nightmare Continues... — September 3, 2008 @ 2:57 pm

  130. We are also well over a year, and still no word on our albums… I am honestly still in disbelief about Glen! I have been giving him the benefit of the doubt this entire time because I understand what it means to operate a small business. He was such an integral part of our wedding day, and I honestly thought that we had developed a friendship with Glenn… come to find out, this is happening to more than just us, and it seems to be a habit.

    To not provide some sort of timeline for completion to your current customers, to ignore their calls and emails, but yet have enough time to accept new business is amazing to me! If you are still reading this blog Glenn, you have our money and we still don’t have our albums. Contact your customers, provide them with an explanation of what is going on, when you will complete the work, and then follow through in the time that you said you would! Not giving a timeline and then dragging the work out for 2 years is not satisfactory!

    I don’t think that there is any question as to whether people like your work, or you, or have compassion for your situation… In all honesty, none of that even matters! All we are asking for is the professional courtesy of consistent and reliable communication, and that you provide adequate directions about the process, with realistic timelines. If you were doing those things, this blog probably would not have been created because we would all have been content, well informed clients.

    Comment by Anonymous — September 4, 2008 @ 9:14 am

  131. Everyone, the only way we got anything was by suing him. We waited almost a year then filed legal action. We had a very bad feeling when none of our phone calls were being returned. All the promises in the emails and apologies is all bogus. We did not pay for our album up front (thank god) but he finally gave us what we paid for when he was served.

    Honestly, the photography taken by him was not impressive at all. I had a very bad feeling about him day of our wedding when he started taking pictures. We had to take it upon ourselves to do poses. There was no leadership, no creativity he was just snapping pictures. It was nothing like the other photographers I have seen at weddings, very sloppy work. Sometimes I wonder if the photos we saw in his reston office and on his website is actually his because our pictures look nothing like that. We are still devastated by what happened. Good luck to everyone.

    Comment by Anonymous — September 4, 2008 @ 11:07 am

  132. We are also still waiting and our year anniversary has long since come and gone. Glenn remains totally unbelievable! Suing seems the only resolution and we are on that! What a pathetic jerk. As asked before…has ANYONE recieved a finished album?

    Comment by also STILL waiting — September 4, 2008 @ 8:38 pm

  133. Hi all,

    I wanted to let you know because some have been asking, that me and my husband did finally get our album from glenn late this summer, almost 2 years after our wedding. To be fair, we did not start the album creation process until June/July of 07, so it took a little over a year for us to get our completed album, which is still a VERY long time.

    We did not attempt to sue, as we only wanted to go to those extremes as a last resort. All I can really recommend is persistence. Keep calling, e-mailing, etc. I had gotten in touch with the album company a couple of times and although they couldn’t legally give me information, I know that they had contacted him on my behalf to get moving on the album as well. I would recommend trying to take that route too.

    It is such a shame, because we really did love our pictures as many of you did as well. We do like the way the album turned out, but part of me feels it could be better. Be prepared to pick all the pictures on your own, get no guidance, and have to make tweaks to your album without guidance - and all over such a long time frame that you start giving up on making additional edits because you just want your album to be produced.

    The album is beautiful, but I still can’t look at it with happiness yet because of how awful the memories of the process are. I am hoping that feeling will subside over time and that I will be able to enjoy my album with the fondness it deserves.

    Good luck to you all in your process. I feel for you all, know what you are all going through, and hope you all ultimately receive beautiful albums that you can enjoy.

    Comment by Jordana — September 20, 2008 @ 9:47 pm

  134. I have been waiting almost a year for our album, we were married in October 2007. We were supposed to get prewedding photos but almost a year after the wedding and no prewedding photos. I dont believe Glen will refund anyone’s money or take our prewedding photos, since he has dodged all the court orders. How can I get in touch with the album company? Congrats to those that finally got their album. I am still keeping my fingers crossed that he will eventually, in about two years, send us our album.

    Comment by Sam — September 21, 2008 @ 10:39 am

  135. Oh wait, can i just sign in again and POST AGAIN! NO WAY!

    Does everyone see how easy it is to post whatever we want?

    Glenn Barnett rocks, great photographer, hooked us up and made us look fantastic. If you’re looking for a photographer, there is nobody better.

    Comment by NotAWhiner — September 22, 2008 @ 1:18 pm

  136. All,

    When my wedding album was missing in action and Glenn wasn’t returning our calls, I surfed on the Internet and came across this site. I can definitely understand the frustration that many of you are feeling, I have definitely been there! I’m happy to report that although it has been a bit over a year since our wedding, we finally received our albums. It took a while and was extremely frustrating but in the end, they are beautiful and Glenn did come through with some amazing albums for us. I just wanted to post and let you all know that Glenn is coming through on some of his contracts. Good luck to all of you as well!

    Comment by Album Accomplished — September 23, 2008 @ 10:39 pm

  137. Somehow I just don’t believe Album Accomplished.

    Comment by JenniferM — September 24, 2008 @ 7:52 am

  138. All of you people who have nothing better to do than whine and complain on the internet (hiding behind what you mistakenly think is cover) shame on you. The good news is that lots of lawyers are going to get a lot of business from those who fight back against those who set up web sites such as this and those who use it to launch vicious campaigns in an attempt to ruin someone’s business and livelihood. Since you spend so much time on the net, try looking up all the cases now being brought against this type of activity. You could be the next one to get a summons. How will that feel? Don’t you people have anything better to do? Maybe get involved in a charity? Help a child? Do something positive instead of worrying about when you’ll be able to drool over your pictures on the day you had on your fake makeup, your fake hair, and your fake nails. Come on folks, grow up, get a life.

    Comment by Greg Mailer — September 25, 2008 @ 3:21 pm

  139. Well hello Glenn! Good to hear from you. Why don’t you take your own advise, stop wasting your time posting on a blog and actually follow through on your numerous outstanding contracts.

    Comment by 2 years and still waiting — September 25, 2008 @ 6:50 pm

  140. Well hello 130th anonymous signer! Good to hear from you. Why don’t you take your own advise, stop wasting your time posting on a blog and actually just give up posting on the most pointless blog in the history of blogs.

    You’re assuming that Greg Mailer is Glenn. But that’s OK, cause I’m assuming you have a reading level past the 5th grade.

    You fail.

    Comment by 2 years and still waiting — September 26, 2008 @ 10:54 am

  141. “Greg”, you crack me up. Maybe while you are busy looking up cases about people telling the truth online, you can also look up how many people have already sued Glenn and won! I suppose their judges did not find them as pathetic as you do for “waiting to drool” over the pictures they paid thousands of dollars for and rightly expected. Lucky for us, the law is on our side, not Glenn’s! And that’s already been proven..several times over.

    Comment by year and a half..still got nada — September 28, 2008 @ 7:03 pm

  142. The new names continually thought up for the signing of posts on this blog is ridiculous.

    Oh, and it’s nice to see that people have the ability to delete responses on this site. I wonder what other posts have been deleted in order to preserve the “truths” of this site.

    Very interesting…

    Comment by nada — September 29, 2008 @ 9:20 am

  143. Greg,

    Thank you so much for showing us the light! What were we all thinking? I honestly can’t believe that we actually wanted something for the mega-money paid to Glenn. I want to specifically thank you for bringing up the charity idea. Greg…you are a brilliant person. I, however, believe that I’ve already “donated” enough to charity. You may be familiar with the Glenn Barnett Naples-Location Charity Fund. I have “donated” thousands already!!!

    Come to think of it, I wonder how the Glenn Barnett Naples-Location Charity Fund is actually using my extremely generous “donation”. Greg…do you know? Please post a reply and let us know WHERE our money or finished albums are. I am really hoping that Greg can continue to share his wisdom regarding this situation, as he appears to know so much about it.

    Drool on that Mr. Mailer with your fake make-up, fake hair, and fake story.

    Comment by Nothing fake about REAL tears... — September 29, 2008 @ 9:02 pm

  144. You’re very welcome! I’m glad that you have finally seen the light and i never knew what you were thinking…I honestly cannot understand how you assume we believe this isn’t the same person responding 130 times. I want to specifically thank you for realizing how selfish you are. Charity? What were we thinking?! By the way, I know i’m a brilliant person, but thanks. I find it difficult to believe that you’ve already “donated” enough to charity….perhaps you’re mistaking your “donations” for the ones the mailman is depositing in your wife? I’m not familiar with this charity, but I can assume the ‘many others’ on this board would be more than willing to donate?

    Thank you for your comments, and we appreciate the POWER you give your words with the RANDOM capitalization. Also, signing anonymous really drives your points home…..moron.

    Cry over that with your fake wedding, fake life, and fake mailman babies.

    This isn’t Greg either…this is Polamalu!

    Comment by Nothing REAL about fake tears — September 29, 2008 @ 10:11 pm

  145. umm can we just get back to the point? fyi, here is info from the consumer affairs office. the investigator has seen this site and ripoffreport.com and has already received consumer complaints regarding Glenn. she forwarded this info:

    If a consumer signed a contract in Fairfax County, the complaint can be filed with Fairfax County Consumer Affairs, 12000 Government Center Parkway, Suite 433 Fairfax, VA 22035. Advice calls 703-222-8435. Any contracts signed in any county in VA outside Fairfax County, can be sent to the Office of Consumer Affairs, Department of
    Agriculture and consumer Services, 102 Governor St., Oliver W. Hill Building, Richmond, VA 23219. 1-800-828-1120. 804-786-2042.
    > >
    Cases may also be sent by consumers to the Internal Revenue Service, Criminal Division at One Skyline Plaza, 5205 Leesburg Pike, Suite 800, Bailey’s Crossroads, VA 22041. Cases may also be sent to the U.S. Postal Inspection Service, Washington Metro division, 8403-A Lee Highway, P.O. Box 3200, Merrifield, VA 22116-3200.

    Comment by Recourse Info — September 29, 2008 @ 10:41 pm

  146. This is amazing Glenn! Do you see what your awful business practices have done to these people? It is clear that many people are truly upset, yet nothing from you. No plan, no information, no recourse, and just the same old nasty personal attacks from you. It’s sad Glenn. Why not reach out to each couple and fully explain the status of their album. How about providing a solid time table for delivery or even an apology for taking so long to deliver the albums? That’s what a respectable businessman* would do.

    You are acting as a 12 year old Glenn? Something about a mailman making deposits into somebody’s wife? I’d like to say that I am shocked by this, but I’m not. We all continue to be disappointed by Glenn. *See note above regarding respectable businessman.

    One piece of advice for Glenn: Deliver what you promised many months ago and people will go away.

    Comment by Saddened by Glenn...again. — September 30, 2008 @ 9:22 am

  147. If a consumer signed a contract in Fairfax County, the complaint can be filed with Fairfax County Consumer Affairs, 12000 Government Center Parkway, Suite 433 Fairfax, VA 22035. Advice calls 703-222-8435. Any contracts signed in any county in VA outside Fairfax County, can be sent to the Office of Consumer Affairs, Department of
    Agriculture and consumer Services, 102 Governor St., Oliver W. Hill Building, Richmond, VA 23219. 1-800-828-1120. 804-786-2042.
    > >
    Cases may also be sent by consumers to the Internal Revenue Service, Criminal Division at One Skyline Plaza, 5205 Leesburg Pike, Suite 800, Bailey’s Crossroads, VA 22041. Cases may also be sent to the U.S. Postal Inspection Service, Washington Metro division, 8403-A Lee Highway, P.O. Box 3200, Merrifield, VA 22116-3200.

    Comment by FYI — September 30, 2008 @ 10:03 am

  148. We got married in November 2006 and we recieved our album this past weekend. The album is amazing and the worth the wait. After our wedding, we did get a littl lazy and didn’t pick our pictures until last year. Once we picked our pictures, Glenn was not as responsive as I hoped. I figured he was busy so I didn’t push him too much. Then after I saw this site I started getting a little worried. So I started contacting him more, but didn’t push him or demand the album and now we have our albums. I recommend all brides out there not to give up. He is not out to get anyone. I honestly think he is just extremely busy. I agree that he should be more responsive with everyone.

    By the way, I took my album to work today and people are amazed at the quality of his work. I told them how it took 2 years to get it and every single person said, even if it took 5 years it’s worth the wait.

    Comment by November2006Bride — September 30, 2008 @ 10:40 am

  149. If a consumer signed a contract in Fairfax County, the complaint can be filed with Fairfax County Consumer Affairs, 12000 Government Center Parkway, Suite 433 Fairfax, VA 22035. Advice calls 703-222-8435. Any contracts signed in any county in VA outside Fairfax County, can be sent to the Office of Consumer Affairs, Department of
    Agriculture and consumer Services, 102 Governor St., Oliver W. Hill Building, Richmond, VA 23219. 1-800-828-1120. 804-786-2042.
    > >
    Cases may also be sent by consumers to the Internal Revenue Service, Criminal Division at One Skyline Plaza, 5205 Leesburg Pike, Suite 800, Bailey’s Crossroads, VA 22041. Cases may also be sent to the U.S. Postal Inspection Service, Washington Metro division, 8403-A Lee Highway, P.O. Box 3200, Merrifield, VA 22116-3200.

    Comment by re: FYI — September 30, 2008 @ 10:45 am

  150. Has anyone heard from Glenn lately? We have sent him several emails, over the last few weeks, with no response. Just wondering if anyone has had any luck. Continuing to hope for the best…

    Comment by Searching for the Unsearchable — October 15, 2008 @ 1:37 pm

  151. Office of Consumer Affairs, Department of
    Agriculture and consumer Services,

    Category: Professional Services
    Topic: Photography - Film Processing, Studios
    To file a complaint or seek resolution of a dispute, contact this agency for additional information and assistance.

    Office of Consumer Affairs
    Virginia Department of Agriculture and Consumer Services

    Mailing address:
    PO Box 1163
    Richmond, VA 23218
    Toll Free: 800-552-9963
    Phone number: 804-786-2042
    Fax number: 804-225-2666

    Agency Web site(s):
    Home Page

    Comment by Useful Information FYI: — October 20, 2008 @ 4:34 pm

  152. Look for Glenn on Facebook - him and his studio - Glenn Barnett Photography. Ask him some questions about family while you are at it. He doesn’t take any responsibility their either.

    Comment by Virginia — October 30, 2008 @ 4:12 pm

  153. It’s been over a year and a half and still no album. I got an email from back in May after hounding him for a month. Now it’s the Nov and still no update or responce. Have left several voice mail and email with him. Going to contact the better business and then if that fails. I recomend to anyone that is getting married or having pictures taken to never use Glenn Barnett. If you know of anyone that is doing such tell them to stay away from him and his “company”.

    Comment by FYI — November 3, 2008 @ 2:59 pm

  154. FYI- Unfortunately contacting the BBB won’t get you very far- Glenn probably has 30+ complaints by now and there really isn’t much they can do.

    You’ll want to contact the VA office of consumer affiars. Scroll up a few posts for the mailing address and here’s the website to access the forms:

    http://www.vdacs.virginia.gov/consumers/index.shtml.

    Everyone- if you have not already sent in your forms- do so now.

    Comment by STILL waiting — November 3, 2008 @ 6:03 pm

  155. 9 November newspaper article about Glenn

    http://www.naplesnews.com/news/2008/nov/08/couples-start-blog-sue-after-naples-wedding-photog/

    Comment by anonymous — November 9, 2008 @ 9:48 am

  156. I am in complete disbelief over this website. As my frustration over not recieving my album has peeked, I came across this website while trying to find an alternative way to contact Glenn. I am left feeling completely shattered after reading each entry. It has been a little over a year since our wedding and we have been in off and on contact with Glenn. We were able to meet face to face with him in June. But lately it has been impossible to get a response from him. After reading the article from the above post, I can see why Glenn might not be so eager to get back to us. I don’t want to make excuses for him, because I believe that it is wrong for him to take our money and not fulfill our contracts. But what some of us have forgotten to recognize on here is that Glenn has an amazing talent as a photographer. And most importantly, he has a passion for it. That is why many of us chose him over hundreds of other photographers in the area. If you visit his website, there is not doubt that his work is nothing less than perfect. Our weddings were a day that we will never forget and will always remember as the most beautiful, perfect, day of our lives, regardless of our anger and frustration over not receiving our album in a timely manner (I am still waiting). But this site will ruin Glenn’s reputation and business long after we do recieve our albums. Again, I am still very frustrated by the fact that I don’t have my album, but I guess all there is left to do is wait and hope for the best.

    Comment by Stacy F. — November 9, 2008 @ 6:06 pm

  157. Glenn, I have just personally made sure that someone who was considering you for their pictures stayed far away from you and the never-ending scam.

    People like Greg Mailer, Polamalu and you make honest and hard-working people sick to their stomachs.

    Comment by Jim Williams — November 10, 2008 @ 2:12 am

  158. The thing is that this is a very unfortunate situation for all of us, clients, as well as for Glenn… As a client, I am pissed that both my wife and I have lost grandparents who never got a chance to see our wedding albums! At the same time, I am sure every one of us posting have full respect for Glenn’s talent and passion, we chose him for a reason, and on one hand it is a shame that his business may/will be hurt by all of this.

    The problem is that in my opinion all of this could have been a avoided if Glenn provided feedback to us on what was happening. I can only speak for my wife and I, but I wouldn’t be surprised if others in our same situation agree that if Glenn had called us up and explained what was happening, we would have been understanding, and would have been less likely to seek recourse in some form or fashion. The initial relationship built with Glenn was based on his great personality(That’s mainly why we chose him above the others!), and because of that “relationship” I would have given him a fair amount of slack. So to not act in that same personable fashion when things were not going so well, and to retreat and avoid paid customers for years…that was THE mistake.

    Glenn, I hope you do not stop being a photographer, and I hope that business does pick back up for you in the future… what you need to do is first work on just completing what is owed to us, take a few small business classes, get a REALLY good financial person to keep your books and keep you on track, a REALLY good Office Manager, and solidify your business practices in general. I think that the business grew too quickly, before you had an opportunity to get the proper structures and systems in place to support it… don’t let it happen twice.

    I do believe that your talent, and more importantly, your personality are such that you will be back up and doing weddings, and that maybe even some of us who are in fighting mode right now, would be willing to work with you again. I had you in mind for two photo shoots and the wedding of a close friend, since our wedding! You are THAT good, but I couldn’t possibly put others in my same situation! Just get our albums done FIRST!

    Comment by So unfortunate... — November 13, 2008 @ 12:41 pm

  159. I read the article in Naples News, and find it so absurd that’s almost funny, Mr. Barnett truly feels like a victim in this whole debacle! Glenn got himself into this situation through a lack of business knowledge, however the true test of a man is how you get yourself out. You do not hide, ignore the issues, and continue to operate your business in the same manner. You man-up, address the problem and correct it. I do not feel that Glenn’s intention was to defraud anyone that has posted here, however the pathway to hell is paved with good intentions.

    Enough talk, if you read this Glenn, just make it right. People here want to know that you are going to make right by them. Pick up the phone and call everyone that you owe an album to, tell them you have a plan, lay it out, finish the oldest albums first, and for the love of god stop taking on new work until you make good on the old work.

    Be a man, do what’s right!

    Comment by SoAngryIAmLaughing — December 2, 2008 @ 11:45 am

  160. Still waiting for my album? But I have a question. Where did all the money go? In the article it states he completed about 26 albums and has 27 - 28 more (one of those is mine). When he did our wedding we got one of the cheapest packages which was still around $3,000. Assuming everyone paid that means he made over $150,000 in a year or so. That’s a lot more money than I made in that time and should have been plenty to get him through.

    Comment by FYI — December 2, 2008 @ 9:43 pm

  161. News 7 On Your Side..is on our side. Hope Glenn follows through with what he said.

    http://www.wjla.com/news/stories/1208/575207_video.html?ref=newsstory

    Comment by News 7 Story! — December 4, 2008 @ 9:55 pm

  162. Note that along with the story they have also posted the entire telephone interview they did with Glenn Barnett. I haven’t listened to it, but it is there if you want to. It is at the bottom of this page. http://www.wjla.com/news/stories/1208/575207.html

    Comment by JenniferM — December 4, 2008 @ 9:58 pm

  163. Has anyone had a successful course of action to get their wedding album or some money back from Glenn for the album he owes them?
    Our situation is similar, we just celebrated our 3rd anniversary and still no album.

    Thanks

    Comment by WJ — December 17, 2008 @ 3:22 pm

  164. I received the email of his new plan to get the album in 6 weeks.

    Has Glenn confirmed with anyone that thier order has been placed for the album?

    Comment by Annoyed — December 20, 2008 @ 6:19 pm

  165. We were finally successful after a year and a half but it took relentlessly contacting him and filing every complaint possible. Good luck to everyone else. If you keep on him, hopefully you will get your albums as well!

    Comment by we were successful — December 22, 2008 @ 8:13 am

  166. I receieved the e-mail from Glenn about the replacement album and have tried contacting him. He has not answered or responded. I am deeply frustrated at this point. Furthermore, I do not feel that the supplemented album is of the same quality of the one that we paid for. Has anyone had any luck lately?

    Comment by Kristi Faha — December 29, 2008 @ 7:35 pm

  167. A Fairfax County consumer affairs investigator recently received word from Glenn. On Monday, December 29th he claimed that he had been out of town as of late and that’s why he hasn’t been in touch with anyone.

    In the same correspondence Glenn also says that “As I have communicated to all before, we are working through the backlog. 2008 ends with me delivering over 27 albums!”

    I find this number very interesting because he said on October 23, 2008 that “This year alone I have produced and delivered over 25 books. I believe we will get another 10 to 15 done before the end of the year.”

    So according to Glenn’s own words he has at best completed two albums since late October. And that’s giving him the benefit of the doubt since he said in late October he had completed “over 25.” It’s possible he hasn’t done any since late October.

    Additionally, when his company was in full swing, and he had employees, Glenn told us he was working on about 10 albums at a time. So to do 20 to 30 albums in one year alone is no great feat.

    Also recall that in the WJLA story Glenn mentioned a six week timeline for getting a bunch of these albums underway. It looks like that will come and go. I am keeping in touch with the WJLA reporter, so Glenn isn’t off the hook yet on that front.

    Comment by JenniferM — January 1, 2009 @ 3:59 pm

  168. Looks like his inbox is completely full. Got this message :

    “Mailbox would exceed maximum allowed storage”

    UGHH.

    Comment by Annoyed — January 5, 2009 @ 9:02 pm

  169. Hi there!

    My husband and I are in the same boat, and I was so thankful to find this blog. It is really very very frustrating, my husband and I were married in November of 2005 and we continued to stay in contact with Glenn after our wedding to receive our album, but unfortunately it has been 3 years later and we still don’t have an album. It is really very dissapointing because we spent a considerable amount of money on his services. The pictures were beautiful and there is no doubt about that, but unfortunately he has not been in contact with us and I have tried to continue to contact him. Earlier this year, I even received the below email from him. I responded with my new mailing address to make sure he sent it to the right place, because at that point I was just really frustrated even though I wanted the finished product, BUT I never heard back. So I don’t have a refund or my album, and I have not idea what to do, I feel like we wasted a lot of money!

    “I am very sorry that for whatever reason I have not been able to get your album in production. I will be sending you a check next week for the value of the album If you need help getting in touch with someone else to do the book for you, I will help in whatever way possible. Once again, my sincere apologies for this situation.”

    Glenn

    Glenn Barnett Photography
    www.glennbarnett.com
    www.glennbarnettphotography.com (BLOG)

    Comment by TJ — January 8, 2009 @ 6:12 pm

  170. I went into his booth in Naples Fla. on 10 17 2008. I purcharded a 16 x 23 canvis print of the seven mile bridge At $125.00. Made a mistake paying for it by debit card. So needless to say I have never seen my print or even heard from him to this day. HIS Mother was in the booth with him and she was the one that took the order. She gave me a book that she wrote called Frog Poop by Virginia Saalman. If Virginia Saalman is even his mother. I know mine is just a drop in the bucket but still $125.00 is a nice days work for me. If I can help any way please e-mail me.

    Comment by La Donna Aring — January 19, 2009 @ 6:31 pm

  171. La Donna, that is just sad! though i’m not at all shocked, sadly. Might want to check with the Naples chamber of commerce, consumer affairs, or better business bureau. hopefully they wont let him get away with doing that to people for too long!! But they have to hear about it first..

    Comment by sorry LaDonna — January 21, 2009 @ 9:44 pm

  172. You could also check out comment 155 above and try the investigative reporter who wrote the story, Ryan Mills. He might be able to get your print for you and I’m sure he’d be interested to hear these ongoing shinanigans.
    http://www.naplesnews.com/news/2008/nov/08/couples-start-blog-sue-after-naples-wedding-photog/

    Comment by LaDonna — January 22, 2009 @ 8:49 pm

  173. Let’s take a fun poll! What do we think Glenn’s excuse will be for not providing albums in 2009? We’ve already heard the following….

    1. I’m busy.
    2. I’m REALLY busy.
    3. As you can imagine, I am really busy.
    4. I’m moving and I have an ill relative
    5. Those darn tough economic times….

    Here are a few suggestions for him for 2009…

    1. I got so caught up in the historic inauguration, I haven’t been able to produce your album.
    2. My dog ate your album.
    3. Due to the unfortunate events of September 11, 2001, I am unable to produce your album.

    Comment by Ideas for 2009 — January 24, 2009 @ 8:21 am

  174. I think will continue to be, “I’m working on it, I promise.” Yea right he still has’nt, “made things right” as he said. Nothing has changed he continues to ignore everyone. Lies, lies, trying to by time, stall, stall, EXCUSES EXCUSES. He definetly has time to update his webisite thats for sure.

    Comment by Annoyed — January 26, 2009 @ 2:37 am

  175. As I read the comments above, it makes me have to think of all the heartache and frustration I’m still going through. I now understand more than ever, my husband and I are not the only ones. I am sorry to hear everyone is having their wedding dreams turned into nightmares.

    My husband is currerntly active duty in the United States Marine Corps. He recently returned home from his third tour, which caused us to miss our one year anniversary. I thought by that time, I’d have an album to sit down and look at. I didn’t, and still don’t.

    The only thing my husband and I received were the pictures on CD. They’re useless because no one will print them without a photo release form, and let’s face it, computer printed pictures are never the greatest. I’m completely distraught, and understand what you all are going through.

    Our wedding was in Northern VA, and I am going to the county in which the services were rendered. I am seeing what I can do legally. After several attempts of contacting him, and nothing in response, I see no other option than a law suit against him.

    I am a teacher and my husband is military. We’re under the age of 25, and do not have a lot of money. I don’t know if anyone is a lawyer that would be willing to help us with legal advice or anything. I would greatly appreciate any advice that someone may have.

    Also, if anyone has other information in regards to this situation, I would greatly appreciate it if information could be shared. Thank you so much!

    email: brwneydgrl13@gmail.com

    Comment by Melanie — January 29, 2009 @ 12:42 am

  176. After several emails to Glenn and no response for a month this is what he has to say :

    “I just got back in town and went to respond to you and now see that you have sent me hundreds of messages. I have to say that is the most childish thing I have ever seen!!!!”

    I think we should all complain to news 7. They were able to help some people get there album, and they said they would follow up…

    Comment by Un professional — January 30, 2009 @ 7:04 pm

  177. Anyone had success in the courts and any progress collecting? I wonder why some of you go to consumer groups like BBB - feels like a waste of time, especially as he shows some movement once sued as earlier posts report.

    Comment by interested watcher — January 30, 2009 @ 7:20 pm

  178. VA state consumer affairs seems a better approach than BBB which has no enforcement authority. VA state consumer affairs is already doing an investigation and the investigator i talked to expressed interest in hearing from any other injured parties. You can be added to the list of complaints they’ve collected. See Comment 154 for contact info! Several folks have won cases against him, but actually collecting the $$ from him seems to be challenging.

    Comment by info — January 31, 2009 @ 12:28 am

  179. I would be interested to know if anyone has been able to get their wedding albums from Glenn. Also, does anyone have current contact information?

    My daughter and her husband had engagement photos done by Glenn in late Fall of 2006 in DC. The wedding was scheduled for April 6, 2007. They are both Army officers and my son in law was in the Army’s Captains Career Course during this time. In order for them to be stationed together, the Army advised them to go ahead and get married. So, we had a lovely New Year’s Eve wedding for them at my home in 2006. Glenn came and photographed that ceremony. The photos he posted on his website were lovely, but we never even received a CD of those photographs.

    Glenn did a wonderful job with the photos at the big wedding in April, 2007. He knew that they were scheduled to deploy to Iraq in late May and promised to get proofs online at Pictage for them to select their album photos before they deployed. That did not happen. It took many, many emails and phone calls to him to get the proofs online. He made excuses that he was having problems with Pictage, etc. etc. etc. The prints were finally posted for Wedding 2 and they selected photos for their album when they were home on mid-tour leave. They selected the album and he promised a layout in a few days. That never happened either. Repeated emails and phone calls were not answered.

    They returned from Iraq in August, 2008, after a 15 month deployment, and took over the process of attempting to contact Glenn and get photos from Wedding 1, and the album from Wedding 2. He never answered emails or returned phone calls.

    The latest news is that the phone numbers we have for him no longer are in service. We have no idea how to even make an effort to reach him. My daughter is expecting their first child soon - it would wonderful to actually have an album of their wedding(s). I paid Glenn $5975 for his services and all we have to show for that are two CDs from Wedding 2.

    If anyone can help, my email address is pamreid@comcast.net.

    Comment by Pam Reid — February 5, 2009 @ 1:20 pm

  180. I think it is time that you all should contact the reporter that did the story on Glenn and get a follow up. Maybe even contact some media agencies in DC and Florida who would love to go after and harrass a deadbeat scofflaw who has skipped out with over $170,000 (if my math is right) of his customers money without providing a finished product or completion of the contract HE AGREED TO FULFILL. He stole, on the average, $5000 from each of you. It’s way past time that you all collect.

    Comment by Disgusted with Glenn — March 3, 2009 @ 2:38 pm

  181. Can everyone please email him 20 times a day.

    Comment by Over it — March 4, 2009 @ 3:13 pm

  182. I’ve been emailing every few weeks since the article and have not received a single reply. Has he been in touch with anyone recently? I am just at a loss right now… His absolute disregard for any kind of communication is my biggest problem with Glenn!

    Comment by So Unfortunate... — March 4, 2009 @ 4:03 pm

  183. last i heard was january saying that my album will ship! Lies, lies, lies

    Comment by hes a JERK — March 5, 2009 @ 12:06 pm

  184. Sounds to me like this guy runs the Ponzi scheme of wedding photographers. People getting the albums might be enjoying some of the “interest” , lets hope he doesnt completely shuts down when he starts running out of clients…

    Comment by Amazed — March 11, 2009 @ 8:17 pm

  185. I have not heard any thing from him and I just tried to send him another email ( As if this helps ) and it got shot back to me. Im not sure if he changed it. What a scam artist.

    Comment by Carrie Szafarz — March 28, 2009 @ 1:31 pm

  186. This is the exact experience my husband and I had. Wedding was October 2006 - no album to date! Additionally, he stopped responding to my emails some time ago. Would the organizer of this site consider collecting names and dates so that those interested might consider our legal options as a group?

    Comment by Katie Lahnstein-Bertocci — March 31, 2009 @ 2:41 pm

  187. Does anyone have an updated phone # for Glenn? We have: 571-225-2618 and now we get this automated recording when we call:”I’m sorry but the person you have called has a voicemailbox that has not been set-up yet.” Tried his email and it gets bounced back - guess his inbox is full. No surpise. Looked at his website…noticed there are no longer ANY wedding photos up.

    At this point we’d love to get the money back for the Graphis album we paid for and have someone else do it. Does anyone know how much those albums are worth? We paid Glenn just over $6K for our “package”, and have no album, among other things, and can’t seem to get in touch with him. Would be happy to join some sort of legal action.

    Comment by so frustrated — April 2, 2009 @ 11:05 am

  188. Has no one gone to visit him in Naples? Has no one just been down there anyway on a long weekend?

    Comment by interested watcher — April 7, 2009 @ 2:16 pm

  189. Hi! My story is no different from anyone else’s on this blog. Having been married for a year and half, at this point I just care for my albums. If someone here is willing to pursue any legal action, please make it known, as I’m very much interested in doing so.

    Thank you!

    Comment by Just want my albums — April 7, 2009 @ 2:19 pm

  190. Hi! Just wanted to let everyone know that I got my print. I was so happy. Glenn’s mother was a big help on that. I wish everyone best of luck on all your problems. But I am really happy mine turned out good.

    LaDonna Aring

    Comment by La Donna Aring — April 8, 2009 @ 1:42 pm

  191. Congrats La Donna! I hope that everyone else gets theirs in time as well. I know that there was some talk earlier on the thread about group legal action. Is that process still ongoing? I would certainly like to be a part of it, so please contact me if it is still in the works.

    I’ve tried emailing from his site and have heard nothing back… The telephone numbers that I have don’t work, and I won’t be visiting Naples anytime soon. We have no other recourse but legal action at this time. My wife was still hoping that the Glenn we first met would win out, and that our albums would just show up one day completed. The thing is that we moved since the last time we spoke to Glenn, and I can’t even get in touch with him to confirm our new address!

    Comment by So Unfortunate... — April 9, 2009 @ 11:40 am

  192. I contacted the reporter that wrote the newspaper article in Naples, FL, and he has no contact info for Glenn and mentioned that he thinks Glenn skipped town shortly after the article came out. So, I just emailed 7 on your side to ask for help! I will keep you posted.

    Comment by so frustrated — April 13, 2009 @ 5:00 pm

  193. It’s difficult to sue someone if you can’t serve them the court paper work. If you haven’t already, please contact the Virginia Department of Agriculture and Consumer Services.If enough consumers complain, it will be passed on to the state attorney general. I think it’s a safe assumption that you are better off pursuing Glenn through legal and consumer channels than waiting for him to suddenly decide that he wants to do the right thing. I think we’ve all learned by now that when he does get in touch with his customers, it’s usually only in an effort to buy himself more time.

    Comment by Reminder — April 14, 2009 @ 1:04 pm

  194. I just contacted the VA Dept of Agriculture and Consumer Services. The woman I spoke with said that this has been referred to the state attorney general to review!!! She said if they decide to take the case, that it is a lengthy process. For anyone who hasn’t called them already, you may want to contact them and file a complaint so you can be included in this action. Good luck to everyone!

    Comment by so frustrated — April 17, 2009 @ 3:46 pm

  195. SWEET!

    Comment by Reminder — April 20, 2009 @ 2:01 pm

  196. I just contacted the Virginia Department of Agriculture and Consumer Services as well. Call 1.800.552.9963. They sent me a complaint form to fill out. Maybe if we all fill one out and bombard them with complaints they’ll actually take the case. I’ve spent enough on this delinquent photographer, I don’t want to have to spend more on a lawyer! I wouldn’t even know how to serve him with a demand letter if I got a lawyer. If anyone has any ideas of how to find Glenn, please let post it here. Thanks!

    Comment by Contact Consumer Affairs — April 20, 2009 @ 3:00 pm

  197. yea if anyone does take a class action law suit let me know too. im going to contact my local gov. to see what i can do
    . Shit i might call Judge Judy. It will be 2 years june 15th 2009 that i was married and no album. And my best friends 2 year anniv. will be may 5th and no ablum for her either. Its a shame. But yet he finds time to take pictures of landscapes and nature.

    szafarz1212@comcast.net
    carrie szafarz

    Comment by Carrie Szafarz — April 23, 2009 @ 6:23 pm

  198. I am hoping the VA Dept of Agriculture and Consumer Services will work with the Fairfax County branch as I know I have filed a complaint there as well as at least 5 other people per the online complaint history look-up:

    http://www.fairfaxcounty.gov/consumer/IQext/csd_acs.asp?byletter=Y&lookup=7123937&lastset=G&detail=Y#legend_place1

    If you have a contact, could you please ask if those of us who have submitted a complaint with fairfax county should also forward a copy to VA. As you said the more of us there are, the stronger our case. Thanks!

    Comment by Mary — April 24, 2009 @ 9:35 am

  199. My wife and I are in the same boat as many of you — yesterday was our first wedding anniversary, and no sign of the albums from Glenn. But even worse: He gave us CDs that supposedly had all our photos on them. That’s part of the deal, right? Except when we finally looked at the discs, they were blank. So we have no access to any of our pictures except on Pictage, which is very expensive. We are at the point where we’re going to suck it up and pay another vendor to make the albums ourselves, and now we can’t even do that (unless we use Pictage). Just terrible.

    Comment by Ben — April 27, 2009 @ 4:33 pm

  200. So it appears that many in the Indian Sikh community got poor services from Glenn over the last two years. I’m wanting to do a lawsuit, but it appears many have used various county establishments in VA to assist in the matter.

    Is this the best way, or has someone succssfully used legal action? Do let me know as I’m looking for the best course of action to resolve the cash/album issues that are being faced by these couples (6+ couples).

    Comment by Mr. Singh — May 3, 2009 @ 11:47 pm

  201. It’s been over a year and half now since we got married and we are moving overseas soon… still no word from Glenn and no albums. It is heartbreaking to see how someone could so ruthlessly demean the sacred institution of marriage and the memories those albums serve… to share with future generations. I dont think Glenn realizes the full impact of his greed and lack of business ethic, has had on all those of us who are posting here. For us, it is not just a day to show off with fake hair and nails, but a day that serves to bind us in front of god and family, to a life long partner, and to have that memory saved on print– is irreplaceable. I do have my CD, I guess I can go to another photographer and spend another few hundred to get an album made. Thanks for the info on the VA Dept of Consumer and Agriculture services, will call and file a complaint, but I have no hopes of Glenn being an honest businessman and delivering on his contract.

    Comment by Sam — May 5, 2009 @ 7:59 pm

  202. I feel for all the posters on this blog. I really do. My wife and I are in the same predicament - coming up on our 2-year anniversary with very little to show for it. We received cd’s with the digital masters, but that’s it. We paid for a DVD, a wedding album and two “Parent” albums. Is small claims court my best bet? What are my chances of getting anything. I’ve given up on talking to this man in a polite manner and I don’t want to regress as a human being and drive over to his address and break his legs. What has proven most effective for you guys? Would the state’s attorney’s office be of any help? I’d try Better Business, but I know of at least one other name for this clown’s company. I doubt a written complaint against him would do anything. Any advice would be greatly appreciated.

    Comment by mdc1997 — May 20, 2009 @ 4:53 pm

  203. Does anyone know how to contact Glenn? I am prepared to hire a lawyer, but his phone numbers don’t work, his e-mails don’t work, how does one even contact him to send a demand letter or start legal proceedings? If you have any ideas I’m all ears…

    Comment by FedUp — June 3, 2009 @ 10:54 pm

  204. try contacting him through his website

    Comment by hes a JERK — June 12, 2009 @ 10:19 am

  205. I tried contacting him through his website about 2 months ago and never heard anything. I have filed a complaint with the VA Dept of Ag. and Consumer Affairs. Haven’t heard anything yet…BUT also just filed a complaint with the Fairfax County Consumer Affairs. I heard back within days from someone there confirming that I did business with Glenn in Fairfax County. Since he resided in Reston at the time of our contract, we were able to proceed. The lady I spoke with asked if I had filed a complaint anywhere else, and I told her we filed one with the state as well. She said that the VA Dept of Ag. and Consumer Affairs is very understaffed, and would possibly just forward my complaint on to Fairfax County anyway, since that’s where we did our contract. Just as info - our wedding was not in Fairfax County, nor do we reside there. So, I would urge anyone who may have “done business” with Glenn in Fairfax County to call 703-222-8435 and file a complaint there as well. She also mentioned that it’s “not just a bunch of brides and grooms trying to find Glenn.” Which is good news for all of us…there’s HOPE!

    Comment by so frustrated — June 12, 2009 @ 3:35 pm

  206. Update - Since Glenn no longer resides in VA, Fairfax County Consumer Affairs cannot help because he is now out of their jurisdiction, but please still file a complaint if you haven’t already - they will forward it on to the appropriate agencies. They forwarded my complaint on to the US Postal Inspection Service (PO Box 3200, Merrifield, VA 22116; phone 703-280-7205). Fairfax County said that since he’s evading them, they have no choice but to also forward his cases to the FBI and IRS Criminal Division. Fairfax County Police-Financial Crimes Unit are also not able to help she said, because again, he is not in their jurisdiction, and also because he did SOME of the work (took photos)that it was not criminal, but contractual. Once I hear back from the US Postal Inspector, I will let you all know what they say.

    Comment by so frustrated — June 18, 2009 @ 12:32 pm

  207. Thank you for the update “so frustrated.” This is very helpful information.

    Comment by JenPost — June 19, 2009 @ 1:38 pm

  208. So if we want to order prints from Pictage to make our own album, the prints are $10 apiece AND a portion of that supposedly goes to Glenn, right? Has anyone spoken to Pictage about the fact that one of their partner photographers is a fraud? I feel like Pictage has our pictures hostage in a way — I certainly don’t want to reward Glenn, nor do I want to pay $500 to get 50 prints for an album.

    Comment by Ben — June 20, 2009 @ 9:54 am

  209. Ben,

    You wrote this less than a month ago. When was your wedding?

    Comment by Heather Price — July 8, 2009 @ 4:43 pm

  210. Did I mention that my husband and I received NOTHING from Glenn. NOTHING. It’s been a year and a half and I’m still in tears about this.

    I know I asked already but has anyone gotten Pictage to release the photos and if so, how do we do this? What kind of lawyer do we need to get?

    Comment by Heather Price — July 8, 2009 @ 4:46 pm

  211. Sorry everyone. I was so excited to find this blog that I just started randomly typing comments.

    Like others I tried the BBB both in VA and in Florida with no success since they can’t find/reach Glenn. I WILL file with the VA Dept. of Agriculture and Consumer Services tomorrow (have a hubby and 10 month old to get home to tonight). To be honest, I don’t even care about the $ or the album anymore. I just want my pictures on a CD so I can create my own album.

    The sad part is, I can’t even do that since Pictage won’t release any photos without Glenn’s permission.

    Believe it or not, my grandmother lives in Naples but we got married in VA. Had I known Glenn’s address then I would have gone to his place on my own as we go back now and then.

    Glenn, if your out there…I’m asking for minimal effort. Drop a CD off at my grandmother’s house. I sent you the address.

    In the meantime, I will pursue every legal avenue possible to get my photos.

    Peace.

    Comment by Heather Price — July 8, 2009 @ 5:54 pm

  212. I just got this letter from the Southwest Florida BBB. Does anyone know where Glenn has escaped to?

    Complaint ID#: 67149126
    Business Name: Glenn Barnett Photography, LLC

    Thank you for contacting the Better Business Bureau about your dispute. We have attempted to contact the company at the following address:

    Glenn Barnett Photography, LLC
    801 River Point Drive Apt # 107A
    Naples, FL 34102

    We regret to inform you the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business.

    If you can provide a current mailing address for the company we will be happy to try to assist you again. You can provide this information or view a summary of this case by clicking here.

    Sincerly,
    BJ Baker\par Trade Practice Specialist ext 3306
    BBB Complaint Department

    Comment by Heather Price — July 16, 2009 @ 9:45 am

  213. Not sure this is correct but try this……

    Glenn Barnett
    329 N Lanier Ave
    Fort Meade, FL 33841-2513

    (863) 285-7351

    Comment by Just a friend — July 17, 2009 @ 1:43 pm

  214. I spoke to the US Postal Inspection Service today. She recommended we file a complaint online at:
    https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

    It states on the website that “U.S. Postal Inspectors base their investigations on the number, substance, and pattern of complaints received from the public.” So I would urge everyone to file a complaint so they see the seriousness of this case. She said the complaints go thru their Chicago office and you can follow-up by calling their Mail Fraud number at 800-372-8347.

    I tried the # posted in the above comment for Glenn(863) 285-7351, and was able to leave a message, but still no response. It was a generic voicemail, but hopefully Glenn’s number???

    I have also tried to contact him thru Virginia Saalman (see #170 comment) and she claims that she “does not know where that person is”.

    We seem to be reaching dead ends. Has anyone received anything from him or heard from him lately? We’d just really like to receive our album or compensation in lieu of the album.

    Comment by so frustrated — July 29, 2009 @ 4:28 pm

  215. Try contacting the photographer who actually took the photos at your wedding. I was able to do that and get a CD. Hopefully it wasn’t selfish Glenn taking the photos. Some will be nice enough to understand your predicament and give you the copyright release and a CD. Good luck.

    Comment by MS — August 5, 2009 @ 6:02 pm

  216. We are in the same predicament - married in 2006 and no album :-( Should we sue?!?!?

    Comment by BrooklynNY and no Album — August 10, 2009 @ 6:02 pm

  217. Luckily we have a CD from Glenn, but no album. Having paid over $6,000 for the package, we would like to have the album we already paid for. I feel the cost of the album is probably a good portion of the amount we paid.

    Not sure if we can sue if we can’t find him. It is ridiculous that Glenn is able to get away with this - SOMEONE MUST know where he is!!! I think I will try ‘7 on your side’ again this week.

    Comment by so frustrated — August 16, 2009 @ 10:49 am

  218. I would also try the Florida AG (attorney general) and the local Florida news media (print and TV). I am sure the AG would not be happy that a thief, crook and career criminal like Glenn is residing in their state. And the news organizations always love to get stories like this, especially if they can point to all the people they helped.

    Comment by Just a friend — September 3, 2009 @ 6:46 am

  219. Glenn Barnett is a thieving bastard who has robbed several families out of thousands of dollars and is now posing as a cheesy nature photographer, taking photos of scapes that anyone with a digital camera and photoshop could do. Its amazing that inspite of all the money he stole from all the brides (and photographers), he is still working as a photographer and the law has been unable to hold him accountable.

    Comment by Anonymous — September 30, 2009 @ 3:34 am

  220. Same problems. No album, over a year since the wedding. We received our Wedding Photos on DVD, but no Engagement Shots (from two years prior) or an album. I would be happy just to get our Engagement shots at this point, as they aren’t even available online anymore. So frustrating - though I do feel better that I’m not alone.

    Comment by Jen — October 19, 2009 @ 11:08 am

  221. Well, we’re trying not to lose hope. I just submitted a request to WTOP’s ‘Call for Action’ for help. Will keep you posted…

    Comment by so frustrated — November 5, 2009 @ 1:25 am

  222. Hi, we were wed in February 2006 and also had the same issue. We met with him in summer 06 to discuss the album and he told me to pick the pictures. I was rather slow in selecting the pictures and when I selected the pics I wanted for the album & the framed pics, no response from Glenn just his assistant Amy too. After reading all the posts I realize that I wasn’t slow and he never responded. I tried contacting him through his website as his previous client and also as a new client to get him to do our twins photo session and no response. I would really like to have an album of that day so my family can get off my back about the album that never was. I’m tired of just showing the proofs to my family.
    Glenn if you’re reading please do what is right and respond and give us our albums, its not fair to not have what we paid for.
    I would like to know more about what is currently being done to get what we paid for.
    Thanks.

    Comment by CEinMD — December 7, 2009 @ 10:08 pm

  223. When would be my Engagement then I did not photography of my engagement. After my marrige when we see our marrige album I am very sad why did not make engagement album.

    Jhon

    Attorney

    Comment by Jhon — December 17, 2009 @ 1:47 pm

  224. My sympathies to everyone here. I was a second shooter for Glenn several times and I can say that I had the same experience as you on the other side of the camera. Obviously my loss doesn’t come near yours, but I shot several unique weddings with him and would have loved to have them as part of my portfolio. Funnily, the last time I shot for him (and also the last time I ever saw him) a little voice in my head warned me to have downloaded copies of them first. I ignored that voice, and lost over 500 images of a beautiful Indian wedding.

    I only ever got one set of my photos out of him. He rarely returned my calls and that was only if he needed a second shooter. Since that last wedding I’ve called and e-mailed repeatedly. No answer. He is an excellent photographer; I think perhaps the business side may have overwhelmed him.

    It leaves a bad taste in my mouth that I didn’t know more about this beforehand. Perhaps I could have saved some of those images.

    Comment by 2nd_Shooter — December 17, 2009 @ 2:22 pm

  225. I am sorry to hear about this. A colleague pointed me to this website. What Glenn did was totally unacceptable and very uncaring. I actually had a phone conversation this morning with another bride about her married friend in similiar situation and I was so upset by it I posted it on my blog. I also linked this interesting website on it too. http://sweetdreamsstudio.blogspot.com/2009/12/tips-pitfalls-and-horror-stories-in.html
    A great photographer will be able to get you the pictures in a couple of weeks. One big reason he would take longer is because he got a lot of bad pictures and have to digitally fix all the pictures using photoshop or some other tool. If he is skileld and got it mostly correct out of camera it does not take long to do minor tweaks and burn on CD to give to bride.
    Good luck and I hope things get better!

    Comment by JB Yong — December 18, 2009 @ 2:04 pm

  226. Wow, I was googling Glenn’s site to see how things were going and I see sooo many complaint sites listed! I feel so bad for everyone. I had the same problem. Our wedding was in August 2006 and we finally got our album in September 2007. After he called me rude and nasty. The whole experience was so stressful and frustrating. At this point, it seems like he has just gotten worse, but at the time I just sent several emails - I stopped calling long before then. So I don’t have any advice for you all, just know that you have my sympathy.

    And trust me, I understand that personal issues come up or business grows so fast you can’t keep up. But PLEASE, be honest. Don’t keep ignoring me and stringing me along! It’s too bad his professional follow-up doesn’t compare to his work. I’d recommend him to everyone. Alas, it seems that as soon as he got paid, he stopped caring about the client. Too bad for us.

    Comment by T. Meadows — January 8, 2010 @ 5:45 pm

  227. ‘WTOP Call for Action’ referred me to the Attorney General in VA and in FL. They said he was obviously a very hard person to find, and therefore couldn’t help. Has anyone tried the Attorney General in either state? I wonder if it is worth our time. I feel like we are running out of options. We have filed complaints with every county and consumer consumer affairs division we can file in, and the best they’ve come up with is for us to file a complaint with the US Postal Inspection Service for mail fraud! What a joke! It is absurd that no one has been able to help us! NO ONE! Glenn - come clean! Give us what we paid for!

    Comment by so frustrated — January 26, 2010 @ 10:14 pm

  228. Has anyone tried this contact info for Glenn:
    http://gbphotography.net/contact.htm
    Looks like this may be him…living in CA now!?!?

    Comment by so frustrated — January 26, 2010 @ 10:27 pm

  229. It appears that our good old buddy Glenn has “escaped” to Lake Tahoe, California…via Virginia, via Flordia. I new website is http://gbphotography.net/contact.htm. I suggest to those who have not received their albums to freely contact Mr. Barnett at the new “scene of the crime”.

    Glenn - you will pay for the numerous crimes you are clearly guilt of.

    People of Lake Tahoe - Never use Glenn Barnett. He will take your money and deliver nothing in return. Find another person to take the pictures and save yourselves from the heartache/headache!

    Comment by Same old story... — January 27, 2010 @ 3:32 pm

  230. Has anyone had any luck with the new contact info?

    Comment by 3 Years and Counting — January 29, 2010 @ 5:44 pm

  231. I reached out to Pictage to get my images and here is the response I got:

    Thank you for contacting Pictage. I’m very sorry to hear that you’re having problems with your photographer. Unfortunately, the photographer no longer uses our services. Your event is no longer online. What I can do is give you his contact information we have on records.

    Glenn Barnett Photography

    Glenn Barnett

    786-206-4313

    info@glennbarnett.com

    I hope this helps and you’re able to get a hold of Glenn Barnett. I’m so very sorry for the inconvenience this issue has caused.

    Looks like another dead end

    Comment by 3 Years and Counting — February 4, 2010 @ 5:29 pm

  232. Glenn is kayaking again, this time up the east coast. Website www.TheOneOceanProject.com email: gteadventure@gmail.com

    Good luck, but he is on the run.

    Comment by Ashley — February 8, 2010 @ 12:38 pm

  233. Has anyone had any luck with the VA Attorney General or the Commonwealth Attorney? I left a message with a receptionist for a prosecutor at the Commonwealth Attorney’s office and haven’t received a response. Is anyone working with a prosecutor there? If so, please post their info. Thank you!

    Comment by so frustrated — February 15, 2010 @ 12:06 pm

  234. Has anyone had any luck trying to find Glenn lately? Or with getting any help from any consumer agency? I just can’t believe that no consumer agency has been able to help. Maybe we should try the FBI??? One of the consumer complaint agents I talked to said they were probably looking for him too, but she wasn’t sure. I still haven’t heard anything back from the Commonwealth Attorney. The judicial system and consumer protection agencies are apparently a joke! If all they do is receive complaints, and don’t DO ANYTHING about them, then what good are they!?

    Comment by so frustrated — April 18, 2010 @ 8:32 pm

  235. Glenn is kayaking again, this time up the east coast. Website www.TheOneOceanProject.com email: gteadventure@gmail.com

    Comment by same old day different story — April 23, 2010 @ 9:54 pm

  236. This is incredible! I met Glenn last summer while he was kayaking from Seattle up to Alaska and back. We met in the San Juan Islandsm and he seemed like a great, down to earth guy. I had been following him on his latest website on his kayak trip up the East Coast and had seen that site is longer longer up so I searched his name and ran across this forum! I am truly shocked and I feel terrible for all of the wedding couples. I would like to think this is not the same guy but the references to kayaking sure make it seem so. By the looks of his gear all of the money from these weddings was spent on it, I work for REi and he had all top of the line stuff.I will go through my past e-mails or pictures and see if I can find out any more info, probably will not help but I will try. I am so sorry for everyone that has posted, he is not the man he pretends to be…….Robert from Oregon

    Comment by robert — April 29, 2010 @ 2:27 am

  237. Back in June of 2008 I gave a deposit of a couple thousand dollars to Glenn Barnett to be the photographer for my daughter’s wedding which was to include engagement pictures. I did not hear from Glenn as the time to take the engagement pictures was approaching and he did not respond to my numerous emails, telephone calls.

    I had to hire another photographer to take the engatement photos and then I sent a letter to Glenn requesting my deposit back. I found out he had moved to Florida and was no longer in the D.C. area. I then sent another demand letter via federal express to his Florida location asking for the deposit back since it appeared he was no longer interested in being the photographer for the wedding which was schedule for May 2009. I never heard anything from him even though the check I sent him had been cash within a few days of him receiving it.

    I ended up having to hire another photographer and am out a couple of thousand dollars. What a scammer. It really is a shame because I really liked his style of photography and I think he could have been quite successful if he were not such a crook.

    Comment by Patricia Mysliwski — April 29, 2010 @ 3:08 pm

  238. More on Glenn’s new gig - blogging while kayaking up the coast. And guess what, he is still doing photography! Instead of weddings he is now selling prints of his travels directly off his website, pitching it as “support” for his efforts to document his travels. What a joke. I bet who ever buys them never sees anything but a chrage on their credit card.

    http://www.oneoceanproject.com/

    http://www.5iveforces.com/

    Comment by Still no wedding album — June 11, 2010 @ 10:53 am

  239. I am as shocked as Robert. I met Glenn kayaking and was thinking about joining him on a future trip, after finding this out about him I want nothing to do with him. FYI he has changed his name to Glenn Charles. This is so horrible and to think he has gotten sponsored recently by some major kayak companies, if only they knew! His website now is http://www.oneoceanproject.com/ and his photography site is http://www.5iveforces.com/

    Comment by Kayaker — June 22, 2010 @ 3:57 pm

  240. Whoever has a court judgment against this guy should contact me via the following address ptz1961(at)hotmail(dot)com
    I have an opportunity to meet with him and I’m looking for help from the people here. I will explain further via email. I would like to help the people here if I can. I’m a wedding photographer myself and want (expletive deleted) guys like this to pay their dues. Even if he’d just provide everyone the RAW files so they can get someone to convert and print the photos.

    Comment by Steve — June 24, 2010 @ 7:14 pm

  241. Glenn,

    I am guessing you are still reading this blog. You have been found again and will continue to be tracked until you return all the money you stole from these people. You can’t hide and more and more people are going to be aware of what a dirtbag you really are. How can you not see what you did was wrong and criminal in nature? You took money from people to complete a job that you never had any intention of completing? That makes you not a poor business man but a con artist and habitual scammer.
    How about this? How about you pay everyone back you stole money from and you quit being a complete douche? Glenn Charles? Really?

    Comment by Time to pay up scammer — June 28, 2010 @ 9:04 am

  242. Each person should post how much money Glenn (insert alias) has taken from you and get a running count going…

    Comment by How much — June 28, 2010 @ 12:13 pm

  243. Married in April 2006…We still have nothing from Glenn but a hole in our bank account. If anyone can help me to figure out a way to get my albums I would be sooo appreciative! I hope you are all finding success! He is such a slime ball. Took off with my friends money too!

    Comment by Beth — July 26, 2010 @ 7:31 pm

  244. Wow, I can’t believe Glenn is still out there scamming people. I was one of the first people to post on this site (DCBride) and met with several couples who met together to sucessfully get our albums. We got ours in December 2008 (married October 2006)- but were still owed our 2 parent albums and a bonus album (compensation for Glenn missing the processional). Sadly, I just let it go because I was happy to have our main album and CD’s while so many people didn’t have anything.

    Has anyone tried to contact the media lately? I think that is what made our group so successful- here was the article and press that helped:
    http://www.naplesnews.com/news/2008/nov/08/couples-start-blog-sue-after-naples-wedding-photog/

    Is anyone connected to the media in any way? I seriously think that this story, going back 4 years now, could get some serious press. If anyone has any media ties, maybe they could put it out on the ‘wires’ to see if it would get picked up. Its so dissapointing to see so many people contact Consumer Affairs and the BBB with really no help.

    Even though I have my album I want to see this guy pay for what he has done. He should seriously be in jail.

    Comment by Christina — August 27, 2010 @ 11:17 am

  245. Glenn made a pass-through at the Dogfish Head Brewery in DE back in May. They even posted a story about him in their blog! That’s a bold move considering how many DC-metro area clients he burned and the likelihood of one of them being there. And it looks like he’s branched out to Facebook and Twitter as well.

    http://www.dogfish.com/community/news/press-releases/meet-glenn-charles-of-the-one-ocean-project.htm

    http://www.facebook.com/pages/The-One-Ocean-Project/313675385505

    Comment by Still no wedding album — September 16, 2010 @ 5:41 pm

  246. I was married in Oct. 2007 and only recieved a Cd with our photo’s but no album. We paid him $5500. I found this site about 2 years ago, which was around the time we last heard from Glenn. I still can not believe that I let him manipulate me into thinking he was a good guy. Reading all the latest posts and knowing that he has now changed his name (Glenn Charles) and is having the time of his life kayaking up the coast makes me want to cry. Knowing that it took my husband and I forever to save enough money to afford Glenn. I did not want any other photographer besides Glenn, and the year we were married he was voted the #1 photographer by The Knot- and I wanted the best no matter how much it was. I just feel like a fool! Anyway, I agree with many of you in that we need to find a way to finally get to him. But who should we contact? I don’t even care about the money anymore or the album, I just want him to pay for all the pain and aggravation he has caused so many people!

    Comment by Let's get him! — September 22, 2010 @ 10:38 pm

  247. Glenn Charles Barnett’s email at his kayak website is: oneoceanproject@gmail.com. Not sure if he’ll answer, but if you still haven’t heard from him it may be worth a shot. Good luck guys.

    Comment by NoPhoto — September 23, 2010 @ 6:47 pm

  248. Glenn made a pass-through at the Dogfish Head Brewery in DE back in May. They even posted a story about him in their blog! That’s a bold move considering how many DC-metro area clients he burned and the likelihood of one of them being there. And it looks like he’s branched out to Facebook and Twitter as well.
    Is anyone connected to the media in any way? I seriously think that this story, going back 4 years now, could get some serious press. If anyone has any media ties, maybe they could put it out on the ‘wires’ to see if it would get picked up. Its so dissapointing to see so many people contact Consumer Affairs and the BBB with really no help.

    Comment by replica handbag shop — November 16, 2010 @ 11:07 pm

  249. Check out this link and leave a blog for Glenn Charles Barnett http://www.gobicycletouring.info/2010/11/wabi-sabi-your-life/

    Comment by joe — January 2, 2011 @ 1:17 am

  250. Joe - Thank you for your post. Here’s some quotes from this website that all might find interesting:

    “My journey began a little more than two years ago after a catastrophic life meltdown. I was at the top of my game with every material possession that money could buy and a thriving business. In hindsight, I should have seen the end coming—but fortune teller I’m not, and I watched my carefully crafted life crumble around me. My business failed and I lost everything that I had worked so hard for, including my reputation. A broken man, with a broken spirit, I set out on the water with the last of my possessions (only what could fit in my kayak). I was a guy with a kayak, a few material possessions and $500 in cash (yes, $500 and nothing else–it was all gone, lost in the blink of an eye).”

    “Q: What would people say about who you are?

    A: Most people would say that I’m an inspiration, that I’m passionate, that they admire my decision to live my life to the fullest. But there are others, who were impacted by the failure of my business, who are not of the same mindset. And that’s okay–because I’ve learned that you are defined by what you do, and not by the words of others.”

    Also, check out this link. There are a few blogs on the bottom, including one from Virginia Saalman, who is supposedly his mother.
    http://www.gobicycletouring.info/2010/11/wabi-sabi-your-life/

    Comment by so frustrated — January 15, 2011 @ 11:31 pm

  251. Glenn,
    In regards to your comment on your latest website:
    “Most people would say that I’m an inspiration, that I’m passionate, that they admire my decision to live my life to the fullest. But there are others, who were impacted by the failure of my business, who are not of the same mindset. And that’s okay–because I’ve learned that you are defined by what you do, and not by the words of others.”

    I agree with your comment “you are defined by what you do, and not by the words of others.” What you “DID”, was ROB hard working brides, grooms, and their families, of images and products that they paid for, for what is one of the MOST IMPORTANT DAYS OF THEIR LIVES! These wedding days and images CANNOT be recreated. Yes, what you did “impacted” all of our lives, in an awful, awful way. Yes Glenn, you are indeed defined by what you do, and I’m still amazed that you haven’t been caught by the authorities for what you did.

    I hope that what you “find” on your latest inspirational journey, is the realization that the only way you can truly move on, is to stop running, and resolve the unfinished business of your past.

    Comment by so frustrated — January 15, 2011 @ 11:50 pm

  252. wabasabiyourlife@gmail.com…For all interested parties: Glenn’s latest email address.

    Comment by NoPhoto — February 20, 2011 @ 3:58 am

  253. I literally still cry when I think that I will never see those lovely Barboursville Engagement photos that we took years ago. We did get a DVD of our wedding pictures (thank God!) from September 2008, but no album(Which I couldn’t care less about at this point) or engagement shots…wich can never be taken again due to constuction at the site since that date.

    How can it be so hard to just throw some pictures on a DVD and mail them? I understand personal breakdowns, but the one thing you should also do is try and make things RIGHT…. not just expect everyone to wipe the slate clean.

    I miss those picures so much. Though I’m starting to forget what they looked like…..

    Comment by Jen — May 16, 2011 @ 3:08 pm

  254. Anybody heard from Glenn in a while? He seemed to be taking a break from his bike blogging venture. I was wondering if anyone’s had luck in their lawsuits?

    Comment by NoPhoto — August 22, 2011 @ 11:53 pm

  255. I have just found this blog, and I felt I must comment. I am a graduating photog student. Wedding nightmare because you got all your beautiful processed images but not your album? I don’t understand.

    A nightmare is chemo. A nightmare is losing a child. A nightmare is miscarrying. A nightmare is infertility. A nightmare is MS. A nightmare is having your loved one return from Afghanistan in a coffin. A nightmare is not losing 200 bucks worth of a 3 grand fee. If you got your images, you can get your album with very little effort and not much expense.

    Don’t get me wrong; I do not condone someone getting behind and only getting you your processed images but not your album. I do not condone that person, obviously overwhelmed, failing to contact people for whom he had outstanding work pending. I do, however, find it amazing that people would not just take their admittedly beautiful images and get their albums made elsewhere and let it go.

    I certainly would have preferred that this guy contact each client, and send them a 200 buck refund with an apology. But to hound him to the ends of the earth, and use deployment as a heartstring tugger, and to describe getting all the work but the album as a “nightmare” really has me shaking my head.

    And no, I am not this guy, as I see some previous supportive commenters were accused of being. But I had thought I would not like to go into wedding photography when I graduate, and now I am sure of it.

    Part of this must be ignorance of photography on the part of the posters. Do you realize the bulk of the work is getting the shots and then processing them? Do you understand that once the images are done, your 3 grand is well spent, and producing the album is just the icing on the cake? Do you not understand that many other companies can do the album for you? Of course you should not have lost your 200 bucks, and I hope this guy either already has or will save up the money to pay you each a refund of about that amount so you can get your albums elsewhere without having to pay extra. But really, the hubbub you made - TV and newspapers and lawsuits, over not getting the last 200 bucks of your money’s worth - I am amazed.

    As to the wedding photographers who posted saying they would never do such a thing, and how awful it is that this man demeaned the responsible members of the industry by his irresponsible behavior, I have to assume they are only concerned with losing business themselves because one guy out there lost it and could not follow through. Is it good for someone to get overwhelmed and fail to follow through? No. Did you all get your pictures? It seems so. Did you like them? It seems most did. So write off the last 200 bucks, and hope that someday this guy gets it together to send it to you, and live your lives, not looking at your wedding photos as a nightmare, but as an opportunity for you to have compassion for someone who apparently lost their way and could not complete a task, and so lost you 200 bucks.

    Comment by flabbergasted mbb — September 7, 2011 @ 2:41 pm

  256. Flabbergasted,

    You obviously have no concept of professional photography. While the “bulk of the work” is indeed in getting the shots, you don’t pay a professional photographer to just come and get the shots and give you a DVD. And you certainly do not pay $3000+ for that. What clients buy when they pay for professional services is the final image. When you pay $3000-5000 for a wedding package the contract lays out exactly what you are supposed to get. 9 times out of ten the major work product is “the wedding album.” The photographer has not done $3000 worth of work until he delivers that. Furthermore, $200 won’t get a professional quality album printed anywhere. Albums are printed from full-resolution JPGs or even better, post processed .TIFFs. Clients don’t generally get those (without paying extra). There is also copyright to consider. No professional lab will print an album from a wedding client’s DVD without the photographer’s release. Mr Barnett, to my knowledge, never gave any of these couples permission to do that. And nothing they explain to the labs will persuade them to print those images. So the best they can do is print the images from crappy low-resolution .JPGs on their home printers. In this case, many of them cannot even do that because they didn’t get digital copies.

    One thing you fail to have noticed. Mr. Barnett was given ample opportunity to make all of these situations right. Instead however on dropping new work in order to catch up on the backlog or hiring a photo finisher to do the post processing and prepare the albums, he fled the state and opened a new business. After that failed due to his own malfeasence he changed his name and took up ocean kayaking or biking while contemplating how insprational his naval is or something.

    As one of the professional photographers who has followed this situation closely and has commented previously on this blog, I just have to say that you are well on your way to following in Mr. Barnett’s footsteps if your customer service attitude is truly anything like what you ahve written here. Furthermore, I am not writing any of this because I am worried that Mr. Barnett’s actions have harmed my business. For one thing, I do not shoot weddings and for another, my clients know they can trust me to deliver everything if not more than their contract specifies.

    By the way, Mr. Barnett took off with approx $100,000 of his various client’s money all told (and that only the ones we know about) so this wasn’t just petty larceny. Your solution of him returning approx $7000 is a trival and is hardly equitable. Let me ask you something. Would you be satisfied if you paid $30,000 up front for a custom car, and then when the company went out of business, for whatever reason, to be presented with a $5000 used Pontiac with a custom paint job? Of course you would not. This is the exact same thing (except I gave you a larger percentage return on your money than these wedding clients would get under your proposal..).

    Comment by amazed at flabbergasted — September 8, 2011 @ 2:49 pm

  257. Interesting find: On the Virginia State Courts website(http://www.courts.state.va.us/) you can search for Glenn and find cases he’s been involved in. So far, it looks like out of 5 lawsuits in Fairfax County (all of which resulted in a reward for the plaintiff) he’s made good on only one of them. Too bad we can’t find this guy…

    Comment by NoPhoto — September 20, 2011 @ 11:00 pm

  258. First, I will leave the ad hominem BS aside, as to what my eventual fate as a photographer is.

    Second, I have read a bit more carefully and it seems that several people did not get their images, and also that several people did not even get him to show up and do the wedding after he took their money. Those things are obviously unacceptable and possibly criminal, and the guy should pay them back rather than kayaking and biking around and contemplating his navel and saying what an inspiration he is, no doubt about that.

    But, are you saying that the people who did get their images did not get post processed tiffs, and did not get a copyright release? To me, that is the bulk of the work - shooting and post processing. To me, if they got post processed images, and a copyright release, then they got 90% of what they paid for, though I have obviously not read the contracts - perhaps they are owed more than just the album, or perhaps the album accounts for a third of the cost. If they didn’t get post processed images, then I withdraw my previous comments, except that it is still not a nightmare - it is an inconvenience and a drag, but not a tragedy.

    But whether or not it qualifies as a nightmare, all over the web there are sites that do what look to me like lovely wedding albums - my sister in law used one of them for another occasion with her own images (she is an amateur but talented photographer) and got a gorgeous book. So, if my math is wrong, I am curious as to how.

    To that end, where did you get 100 grand? I never said 7000 - I said he should repay about 200 to each couple who did not get that final bit - the printed album. If your math is that accounts for 7000, then that indicates to me that there are about 35 couples out there without albums. I would ask - what percent of the contract is the album? How much will it cost for them to get albums? If you are right, and all those websites are awful, and would not produce what this guy committed to deliver, how much would it cost for these couples to take their post processed images and their copyright releases and go get an album printed that would be up to par with what they expected from this guy? 100 grand? 3000 bucks per couple to get the album they want? But I thought that was his whole fee for many of them? So then, his work showing up and then processing was worth nothing? I can’t see how the album is the whole cost. But you are right, I am not yet a professional, so maybe I don’t see how someone can pay 3 grand for several tasks (taking the shots, post processing, and doing an album) and still have to pay the entire cost again just for a piece of that.

    In any event, I do not defend someone for stealing, if that is what he did, and for not repaying even if it was just a case of overwhelm, if that is what it was. But I do question the math, and the hysterics.

    Comment by flabbergasted mbb — September 23, 2011 @ 5:08 pm

  259. First, I will leave the ad hominem stuff aside, as to what my eventual fate as a photographer is.

    Second, I have read a bit more carefully and it seems that several people did not get their images, and also that several people did not even get him to show up and do the wedding after he took their money. Those things are obviously unacceptable and possibly criminal, and the guy should pay them back rather than kayaking and biking around and contemplating his navel and saying what an inspiration he is, no doubt about that.

    But, are you saying that the people who did get their images did not get post processed tiffs, and did not get a copyright release? To me, that is the bulk of the work - shooting and post processing. To me, if they got post processed images, and a copyright release, then they got 90% of what they paid for, though I have obviously not read the contracts - perhaps they are owed more than just the album, or perhaps the album accounts for a third of the cost. If they didn’t get post processed images, then I withdraw my previous comments, except that it is still not a nightmare - it is an inconvenience and a drag, but not a tragedy.

    But whether or not it qualifies as a nightmare, all over the web there are sites that do what look to me like lovely wedding albums - my sister in law used one of them for another occasion with her own images (she is an amateur but talented photographer) and got a gorgeous book. So, if my math is wrong, I am curious as to how.

    To that end, where did you get 100 grand? I never said 7000 - I said he should repay about 200 to each couple who did not get that final bit - the printed album. If your math is that accounts for 7000, then that indicates to me that there are about 35 couples out there without albums. I would ask - what percent of the contract is the album? How much will it cost for them to get albums? If you are right, and all those websites are awful, and would not produce what this guy committed to deliver, how much would it cost for these couples to take their post processed images and their copyright releases and go get an album printed that would be up to par with what they expected from this guy? 100 grand? 3000 bucks per couple to get the album they want? But I thought that was his whole fee for many of them? So then, his work showing up and then processing was worth nothing? I can’t see how the album is the whole cost. But you are right, I am not yet a professional, so maybe I don’t see how someone can pay 3 grand for several tasks (taking the shots, post processing, and doing an album) and still have to pay the entire cost again just for a piece of that.

    In any event, I do not defend someone for stealing, if that is what he did, and for not repaying even if it was just a case of overwhelm, if that is what it was. But I do question the math, and the hysterics.

    Comment by flabbergasted mbb — September 23, 2011 @ 5:10 pm

  260. well, I don’t know why that posted twice, sorry!

    Comment by flabbergasted mbb — September 23, 2011 @ 10:36 pm

  261. I tried to look up those lawsuits at the site nophoto posted, (http://www.courts.state.va.us) but had no luck. I looked under Glenn Barnett, Glenn Barnett Photography, and Glenn Charles. Nothing came up. Can you give more specific advice on how to find those lawsuits? Thanks!

    Comment by interested party — October 8, 2011 @ 11:31 pm

  262. Sure. First, go to the VA Courts website (http://www.courts.state.va.us) and on the left hand sidebar, there is an option for “Case status and information.” Click that one, then click “General District Court.” Then, search for Glenn Barnett and choose “Fairfax County General District Court” from the scroll-down menu. Remember to click the tab for civil trials only, and the first four or fove results you get are him. Hope this helps!

    Comment by NoPhoto — October 9, 2011 @ 7:32 pm

  263. Just for the record. We got a DVD, wedding shots only. No engagement session shots. These were not processsed at all and were also not full resolution. We did not get a copyright waiver or limited release. Whatever you consider that “worth”, it is still breach of contract.

    Comment by Jen — November 3, 2011 @ 4:19 pm

  264. Virginia Saalman is his mother. I for one do not associate with him or his family. As we get older we have family by choice and family by blood and they are not always the same.

    Comment by Relative — November 30, 2011 @ 11:32 am

  265. I was one of Glenn’s brides in 2006.

    flabbergasted mbb, if you still check this blog, you have no idea what you are speaking of. $200 would not even create the cover to the albums we were promised. We weren’t promised Walmart albums where you insert a picture into the slip cover.

    My question, does anyone know of a company that is willing to print our pictures from our cds (if you were lucky to get one). Somehow, I feel that someone should allow us to print these pictures. I haven’t had any luck yet.

    Thanks!

    Comment by 2006 Bride — February 11, 2012 @ 11:41 am

  266. 2006 Bride,
    I have had some luck downloading the pics from our cd onto my computer and on to shutterfly.com. I was able to get very nice prints from them. One is 11×14 and the quality was great! I have not completed it yet, but am working on creating our own album using the website mycanvas.com. I have never ordered any photo books from them, but they seem to be a good quality. For a cheaper option you could use shutterfly. I have ordered several photo books from them and have always been pleased with the final product and pricing. It did take several hours to download the photos, but was worth the time, as now we can hopefully create our own album. For years i had hoped we would have some success in tracking down Glenn. We paid him over $6000! Our package included a
    ‘Graphis’ album from Italy. I would now advise all brides and grooms to pull the album and pricing out of the overall package. If we had done this our financial loss would have been significantly less. And you could always work with your photographer after the wedding to add on an album. Unfortunately, the only reason we chose Glenn over another photographer we liked was because we liked the albums Glenn was offering better than the other guy’s. Go figure…

    Good luck!

    Comment by So frustrated — August 24, 2012 @ 11:04 pm

  267. He’s in Maine!
    http://thetravelingvagabond.com/

    Comment by A 2006 bride — August 28, 2012 @ 11:25 am

  268. https://twitter.com/trvlingvagabond

    Comment by Glenn Charles — December 11, 2012 @ 11:25 am

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